The Coffee Importers and Roasters Organisation (CIRO) is a true coffee emporium. As the preferred one-stop solution, CIRO offers expert services in sourcing, roasting, blending, packaging, training, equipment, technical support, national and international distribution and market trend analysis. As the largest manufacturer of pure coffee in South Africa, it is easy to understand why CIRO is a noteworthy front runner within the coffee service industry and renowned for consistent quality, innovative product formats and extra value offering.
An exciting opportunity exists within our team for a Technical Administrator within our Eastern Cape Team.
Line Manager: Regional Sales Manager
Job Specification:
KEY PERFORMANCE AREAS:
Technical Operational planning and execution
Workload plan is agreed with sales to schedule Technical resource - at least a forward look at 2 weeks
Daily scheduling of workload to road and workshop technicians
Effectively track technician time spent on scheduled tasks and communicate any concerns, delays or deviations to the manager
Keep both internal and external customers informed of any plan delays or deviations
Understand and analyse technical cost drivers
Daily technical team schedule is published and maintained
Planned scheduled is adhered to by technical resource
Effective communication with customers and provide feedback
Ensure Technical team is kept informed of any planned changes or necessary information
Track daily workshop and road techie progress via ESO dashboard
Effective communication and reporting
Timely attend to all workflow submissions for the Eastern Cape and ensure no ageing
Relevant business information and reports submitted on time
Customer repair quotations submitted, tracked and follow up with customers
Minutes for technical meetings taken and distributed
Maintain outright sales report from sap
Publish daily tracker of repair progress and planned repairs
Effective communication with the Planning and Deployment coordinator based in Johannesburg
Ensure Install base is kept up to date
Maintain the Eastern Cape demo account
Run reports on outstanding Quotations and follow up with customers timely
Ensure aged workflow request are escalated to management
Provide management with relevant business information and reports to make an informed technical decision
Follow up on outstanding customer quotations
Regular departmental meetings is schedule and minutes taken to ensure service delivery and technical excellence
Publish reports on time
All spares shortages and equipment requirements need to be direct with Urgency to the Planning and Deployment Coordinator
Implement reporting system on demo accounts and liaise with Sales team
Inventory management and sourcing of equipment and spares
Review spares replenishment report, weekly
Track out of stock spares requested by the region and order from JHB
Track spares delivery dates
Receipt spares and equipment into stock on SAP Source new and asset equipment as per workflow reports
Maintain asset equipment park at technical in SAP
Participate in the weekly cycle counts and full stock counts in technical.
Request adhoc spare requirements outside of the weekly spares MRP replenishment report.
Ensure that correct spares are ordered timeously and sufficient stock of spares is available
Assist with stock take process is managed and administered
Assist with investigation of inventory and boot stock discrepancies
Manage and implement better controls on equipment request from consultants
Monitor outstanding equipment schedules
Flag high spare/critical spare usage to investigate root cause of usage
System maintenance and compliance
Assist with fielding customer calls and creating Job card in SAP
Initiate Spares billing for payable job cards
Manage and administer the Workflow request for Eastern Cape
SAP maintenance (GIT, Service notifications, purchase requisitions and PO's, STO for technical, install base)
Ensure job cards is logged accurately and closed timely within SAP
Correct billing is processed on time
Ensure scanned is scanned onto SAP
Track and monitor all workflow requests
Ensure monthly reconciliation is completed on the install base and rentals loaded and run on time
Ensure SAP is maintained for Eastern Cape and all old and past due transactions is closed or deleted
Create purchase requisitions for non-production and production spend
Health and Safety in place
Ensure health and safety procedures implemented
Monthly H&S meeting attended
Fulfil H&S appointed roles as required by Ciro
Promote Safety, Health and Environmental awareness, responsibility and accountability amongst employees, suppliers, clients and other stakeholders under our influence
Evacuation team register
Ensure safety training and organizing/filling administration is up to date
Update H&S folder minutes with regard to technical department
All related H&S inspection sheets is completed
Document and file monthly H&S meeting minutes and follow up on findings
Develop safe working habits and to eliminate dangerous situations
Evacuation team register is updated with new appointment and maintained
EXPERIENCE:
4 years within a Technical Environment
2 years within the Supply Chain function
2 years within the Coffee industry (advantageous)
2 years of Customer Service Management
QUALIFICATIONS:
Supply Chain Degree / Diploma
Grade 12
KNOWLEDGE:
Technical knowledge of Coffee equipment and spares
Inventory management
Sound mathematical abilities
MS Office (Excel essential)
SAP Experience (Essential)
COMPETENCIES:
Documenting Facts
Thinking Rationally
Working together
Meeting Deadlines
Attention to detail
Minimizing risk
Planning & Organising
Keeping Commitments
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