Job Description

Technical Account Manager - Remote

About Competitor Monitor

Competitor Monitor is a UK-based e-commerce intelligence company helping leading brands and retail chains manage pricing, maintain customer loyalty, and monitor online reputation. Our global team uses data analytics to monitor millions of data points daily, delivering actionable insights through our intelligent software platform.

The Role

As a Technical Account Manager, you'll be the technical partner for our global clients (mainly within the UK, Europe, USA), helping them leverage our competitor intelligence platform to drive data-informed business decisions. This role combines technical consulting, data analysis support, and account management - ideal for someone who enjoys solving technical problems and translating complex data into business value.

You'll work remotely to configure client platforms, analyse data outputs, troubleshoot technical issues, and help clients build effective pricing and competitive strategies using our analytics tools.

Key Responsibilities

Onboard new customers with technical platform configuration and setup Train users on advanced platform features, data exports, and API integrations Analyse client data requirements and configure custom reports and dashboards Conduct technical product demonstrations and reviews via screen sharing Troubleshoot data discrepancies, platform issues, and integration challenges Monitor automated daily reports and respond to data-related enquiries Coordinate with development and technical support teams to deliver solutions Provide consultative support on interpreting and acting on competitive intelligence data Build and maintain strong client relationships through regular online meetings Drive customer satisfaction, retention, and increased platform adoption

Essential Requirements

Technical Skills:

Strong technical aptitude and enthusiasm for learning new technologies Comfortable working with data: understanding spreadsheets, basic database concepts, and data analysis Understanding of APIs, web technologies, and how online platforms work Confident troubleshooting technical issues and explaining technical concepts clearly Proficient with collaboration tools (Zoom, Google Workspace, Microsoft 365/Teams) Ability to learn technical systems quickly and independently

Experience & Knowledge:

Interest in data, analytics, and business intelligence Comfortable presenting technical information to both technical and non-technical audiences Ability to analyse client requirements and translate them into technical solutions

Personal Attributes:

Analytical mindset with strong problem-solving skills Excellent written and verbal English communication Well-organised with proactive planning abilities Strong listener who takes clear notes and creates action summaries Client-focused with good relationship-building skills Detail-oriented and self-motivated Takes pride in workload management

Practical Requirements:

Fast, stable home internet connection (essential for remote work) Available to work 5 days per week, 7.5 hours per day during UK business hours Strong education/training record (we value diverse backgrounds)

Desirable Skills

Experience with or willingness to learn SQL queries for data extraction and analysis Degree in Computer Science, Data Analytics, Business Technology, or related field Previous experience with SaaS platforms or business intelligence tools Exposure to SQL, Python, or other data analysis tools Understanding of web scraping, data collection, or ETL processes Experience with data visualisation tools (Tableau, Power BI, Looker, etc.) Background in technical support, solutions engineering, or technical account management Knowledge of pricing strategies or retail analytics Experience with automated data collection systems Understanding of e-commerce platforms and online retail operations

What We Offer

Comprehensive induction and training programme 37.5 hour working week with flexible start/finish times (negotiable) Monthly salary: R27,000 Opportunity to develop technical skills in data analytics and business intelligence Small, friendly team environment Annual leave Fully remote position

How to Apply

Send your CV/Resume and covering letter addressing:

Your background and what interests you about working with data/technology Any relevant technical projects, coursework, or self-learning you've undertaken What appeals to you about combining technical skills with client interaction Why Competitor Monitor's data-driven approach interests you Achievements or skills you're particularly proud of (especially technical accomplishments) What motivates you professionally and personally
Note: The covering letter is highly valued in our selection process, so make it count! We're looking for technical curiosity and problem-solving ability - help us understand what excites you about technology and data.

Job Type: Full-time

Pay: R27000,00 per month

Work Location: In person