Job Description

Customer Success Manager - Remote

About Competitor Monitor

Competitor Monitor is a UK-based e-commerce intelligence company helping leading brands and retail chains manage pricing, maintain customer loyalty, and monitor online reputation. Our global team monitors millions of data points daily, delivering insights through our intelligent software platform.

The Role

As a Customer Success Account Manager, you'll be the primary contact for our global clients (mainly within the UK, Europe, USA), helping them maximize value from our competitor intelligence platform. This varied role involves managing accounts across different brands and sectors through online meetings, email communication, and digital project management.

Key Responsibilities

Build and maintain strong client relationships through regular online meetings and communication Onboard new customers and train users on the platform and best practices Conduct product demonstrations via screen sharing Handle client enquiries from automated daily reports Coordinate with technical support to resolve client issues Monitor and respond to support emails with clarifications, data requests, and bespoke reporting Drive customer satisfaction, retention, and increased platform usage

Essential Qualities & Skills

Personal Attributes:

Outgoing with strong conversational skills Excellent written and verbal English communication Strong listener who takes clear notes and creates action summaries Well-organized with proactive planning abilities Naturally helpful, polite, and client-focused Reliable and detail-oriented with established processes Takes pride in workload management

Technical Skills:

Confident with IT, office applications, and web conferencing (Zoom, Google Workspace, Microsoft 365/Teams) Comfortable with day-to-day technology use Understanding of e-commerce and online business operations Fast, stable home internet connection (essential for remote work) Available to work 5 days per week, 7.5 hours per day during UK business hours

Previous Experience:

Customer service experience required Account management experience desirable Knowledge of e-commerce technology and automated data collection desirable

Education

Strong education/training record required. We value diverse backgrounds and encourage you to explain how your studies have shaped your career direction in your covering letter.

What We Offer

Comprehensive induction and training program 37.5 hour working week with flexible start/finish times (negotiable) Monthly salary: R27,000 Opportunity to develop skills in e-commerce and tech industry Small, friendly team environment Annual leave

How to Apply

Send your CV/Resume and covering letter addressing:

What you can bring to the role (experience, skills, or passion) What drives you and what you enjoy most in a role Why Competitor Monitor appeals to you Achievements or skills you're particularly proud of What motivates you professionally and personally

Note:

The covering letter is highly valued in our selection process, so make it count!

Job Type: Full-time

Pay: R27000,00 per month

Work Location: In person