Job Description

Position Reports to: Ops Manager: Taxpayer Services

Division: Taxpayer Engagement-NW

Location: North West (Rustenburg)

Advert Closing Date: 30 November 2023

About the Position

SARS is looking for energetic, results orientated, self-motivated, dynamic, self-directed, customer service focused Team Member: Portfolio Maintenance.

Job Purpose

To maintain records of existing taxpayers, register new taxpayers, code and subsequently deregister taxpayer on SARS core system in order to enhance taxpayer services.

Education and Experience

Minimum Qualification & Experience Required

Senior Certificate (NQF 4) with Accounting AND 2 years' experience in a Tax environment

Job Outputs:

Process

• Provide accurate identification of potential risk and escalate issues as required.
• Ensure that all basic queries are resolved timeously, in line with provided procedures and guidelines and escalate unresolved issues.
• Keep up to date records of completed work.
• Apply and utilise systems in a manner that ensures accurate processing of information that contributes to efficient and effective completion of tasks.
• Communication of transactional outputs and queries in area of work.
• Identify problems, apply known solutions in line with procedures or guidelines and escalate unresolved problems.
• Plan and organise own work in an effective and efficient manner to reach agreed performance objectives.
• Report on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability.
• Deliver on contracted performance objectives according to set procedures and agreed service level agreements.
• Embrace change initiatives and positively contribute to the success thereof within area of accountability.
• Ensure quality of work content, quick turnaround, prioritise, minimise mistakes and continuously improve quality, service and standards.

Governance

• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.

• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.

People

• Participate and contribute to a culture where information and ideas are freely shared between team members.
• Be open and receptive to possible work changes.

• Drive own performance and development in order to achieve and improve on work outputs in line with required response time, quality and service delivery standards.

• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.

Finance

• Adhere to specified policies, standards, legislation and procedures to prevent wastage on resources, unauthorised expenditure and wasteful expenditure and report violations.

Client

• Ensure own understanding and adherence to customer service delivery in order to meet or exceed customer expectations.

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.

Behavioural competencies

• Working With Others
• Trust
• Respect
• Fairness and Transparency
• Accountability
• Honesty and Integrity
• Organisational Awareness
• Teamwork and Cooperation
• Self-Development
• People Skills

Technical competencies

• Functional Policies and Procedures
• Standard operating procedure compliance
• Tax Knowledge
• Service Delivery
• Administration
• Administrative Support
• Events, Meeting or Task Coordination
• Records and Archive Management
• Plan and Conduct Meetings
• SARS Systems Products

Compliance Competency

• GOC Confidential

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.

South African Revenue Service