Job Description

Position Reports to: Operational Lead: Digital Fraud Restoration and Clean-up of Tax Records

Division: Ops Orchestration Enabling National Ops Scheduling Enabling: Digital Fraud Prevention & Investigation

Location: Pretoria

Advert Closing Date: 06 September 2023

About the Position

SARS has seen an increase in the number of attempts to abuse taxpayer accounts through identity theft. This is not unexpected as there has been an increase in cybercrime globally but also since SARS has expanded our engagements with our taxpayers to be increasingly on a digital level - in terms of digital documentation but also virtual face to face engagements, while we have decreased our human interaction at branches.

With the move of SARS to an increased digital organisation, it is important for the business to adjust to the increased use of technology that facilitate tax processes.

With the creation of the Digital Fraud Prevention and Investigation Unit, there is a distinct focus on the monitoring, prevention and investigation of the manipulation of SARS digital platforms to misrepresent the actual taxpayer and commit fraud and or obtain access to information that could be used for other nefarious purposes. The candidate would play an integral part in the overall digital fraud restoration and clean-up of tax records by ensuring that affected taxpayers' records are restored in line with the fraud clean-up process.

Job Purpose

To maintain records of existing taxpayers effected by fraud on SARS core system to enhance taxpayer services.

Education and Experience

Minimum Qualification & Experience Required

Senior Certificate (NQF 4) AND 2 years' experience maintaining taxpayer records, including dealing with and resolving basic tax queries.

Job Outputs:

Process

• Provide accurate identification of potential risk and escalate issues as required.
• Ensure that all basic queries are resolved timeously, in line with provided procedures and guidelines and escalate unresolved issues.
• Keep up to date records of completed work.
• Apply and utilise systems in a manner that ensures accurate processing of information that contributes to efficient and effective completion of tasks.
• Communication of transactional outputs and queries in area of work.
• Identify problems, apply known solutions in line with procedures or guidelines and escalate unresolved problems.
• Plan and organise own work in an effective and efficient manner to reach agreed performance objectives.
• Report on transactional activity progression within set guidelines to provide timely information for decision making in area of accountability.
• Deliver on contracted performance objectives according to set procedures and agreed service level agreements.
• Embrace change initiatives and positively contribute to the success thereof within area of accountability.
• Ensure quality of work content, quick turnaround, prioritise, minimise mistakes and continuously improve quality, service and standards.

Governance

• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.
• Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution.

People

• Participate and contribute to a culture where information and ideas are freely shared between team members.
• Be open and receptive to possible work changes.
• Drive own performance and development in order to achieve and improve on work outputs in line with required response time, quality and service delivery standards.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.

Finance

• Adhere to specified policies, standards, legislation and procedures to prevent wastage on resources, unauthorised expenditure and wasteful expenditure and report violations.

Client

• Ensure own understanding and adherence to customer service delivery in order to meet or exceed customer expectations.
• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.

Behavioural competencies

• Accountability (V)
• Fairness and Transparency (V)
• Honesty and Integrity (V)
• Organisational Awareness
• People Skills
• Respect (V)
• Self-Development
• Teamwork and Cooperation
• Trust (V)
• Working With Others

Technical competencies

• Administration
• Administrative Support
• Events, Meeting or Task Coordination
• Functional Policies and Procedures
• Plan and Conduct Meetings
• Records and Archive Management
• SARS Systems Products
• Service Delivery
• Standard operating procedure compliance
• Tax Knowledge

Compliance Competency

• GOC Confidential

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.

South African Revenue Service