Job Description

Job Title: Team Member: Account Maintenance x12

Position Reports to: Ops Manager: Taxpayer Engagement

Division: Taxpayer Engagement: Standard Operations - LP, Free State and Northern Cape, Bloemfontein, NW

Location: Giyani x3, Rustenburg x3 and Bloemfontein x6

Advert Closing Date: 22 November 2023

About the Position

SARS is looking for the person who has accounting back round. A Person that can be able to perform the journals on the system, three years' experience with SARS tax types. Energetic person with good communication and can be able to work under pressure.

Job Purpose

To ensure correctness and accuracy of taxpayers' accounts, balances, and payments across all tax types to provide fast, accurate, consistent service at the minimum cost.

Education and Experience

Minimum Functional Requirements

Job Outputs:

• Higher Certificate (NQF 5) in Taxation, Accounting, Auditing, Bookkeeping or Financial management AND 2 years' experience in taxpayers accounts, balances, and payments across all tax types

Alternative

Senior Certificate (NQF 4) AND 3 years' experience in a Tax environment and knowledge of VAT, IT, PAYE Tax.

Process

• Be informed on related acts, legislation and regulations that might impact on own work.
• Investigate taxpayer accounts on the SARS core systems to ensure correctness of accounts, thereby enhancing service delivery.
• Plan and organise own work tasks within area of work.
• Prepare submissions for the waiving of interest and or penalties from taxpayers within turnaround time.
• Communication of transactional outputs and queries in area of work according to policies and quality requirements.
• Contribute to the development & improvement of area specific standards, procedures and processes to ensure continued quality and service improvement.
• Contribute to the successful implementation of change initiatives by providing support in area of work.
• Deliver on contracted performance objectives and escalate unresolved delivery and quality issues to management and process owners.
• Draw on own knowledge and experience to identify and develop solutions that leads to improved service delivery and quality.
• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of work.
• Report on transactional and process activities within set guidelines to provide timely information for decision making.

Governance

• Comply to set governance and compliance procedures and processes related to an area of work and continuously identify and escalate risks.

People

• Drive own performance and development to achieve and improve on work outputs in line with required response time, quality and service delivery standards.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Adhere to specified policies, standards, legislation, and procedures to prevent wastage on resources, unauthorised expenditure and wasteful expenditure and report violations.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Ensure client satisfaction by engaging and delivering a service that is consistent, seamless, quick and error free.

Behavioural competencies

• Working With Others
• Commitment to Higher Purpose
• Building Sustainability
• Conceptual Ability
• Trust
• Respect
• Fairness and Transparency
• Attention to Detail
• Accountability
• Honesty and Integrity
• Customer Service
• Expertise in Context

Technical competencies

• Functional Policies and Procedures
• Quality Orientation
• Efficiency improvement
• Tax Knowledge
• Efficiency improvement

Compliance Competency

• GOC Confidential

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.

South African Revenue Service