Job Description

Business Unit:

Discovery Invest

Function:

Administration and Office Support

Date:

22 Aug 2025

About Discovery

Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Invest

Launched in 2007, Discovery Invest offers the full range of investment products for any client need, providing access to our top performing range of Discovery funds as well as a wide selection of leading local and international fund managers. Recently, Discovery Invest launched a unique offshore offering to enable South African investors unparalleled ease in accessing international investment opportunities. Discovery Invest is seeking to leverage the shared-value model to promote financial health and freedom for millions of South Africans. Through unique behavioural incentives and benefits, we reward clients for positive investment behaviour with extra investment returns. Discovery Invest is the only shared value investment platform in the country maximizing client outcomes before and after retirement. It is important for our employees to provide world class service to our internal and external clients, thereby ensuring long and sustainable relationships.

Key Purpose

To supervise team/s effectively, using standard processes to ensure the smooth and efficient running of the department.

Responsibilities and Objectives of this role

The main purpose of this role is to manage the administration of all Discovery Invest products applicable to legal transfers i.e. Normal Transfers (Withdrawal and Retirement), Section 14 transfers, Section 50 transfers and Unit transfers.

Key Responsibilities

Managing the Administration Team that is responsible for the processing of Section 14 & Section 50 transfers (Directive 135) and Normal transfers (Withdrawal and Retirement) Liaising with Compliance and Legal aid to make amendments to all documentation as Legislation requires. Handling of escalations/queries relating to Section 14 & Section 50 transfers and Normal transfers (Withdrawal and Retirement). Relationship building with our intermediaries and internal and external colleagues /clients Plan team resourcing Monitoring team performance and activities Ensure coaching and necessary training is provided to all staff. Regular feedback to sub-ordinates, as a minimum apply the documented performance management practice used by Discovery. Achieve targets agreed to between line manager and yourself, by using the resource allocated to you. Addressing staff performance and consequence management. Staff development, coaching and training Coordinate team meetings Ensure continual communication between management and the team. Ensure adherence to processes and procedures Make recommendations to enhance processes and system functions Ensure standard operating procedures are up to date and adhered to by all staff. Lead internal and external audits

Required Competencies

Quality Orientation/Attention To Detail Planning and Organizing/ Work Management Customer service orientation Coping and dealing with Pressure Good communication skills Relationship building skills Results orientated Assertiveness Positive attitude Commitment Time management skills Analysing data, root causes and problem solving

Education

Preferred Qualifications:

Matric A minimum of 3-6 years' working experience in a Senior Administrative role within a LISP industry Extensive LISP administration and process knowledge in legal transfers i.e Section 14, Section50 and Normal transfers. Knowledge and understanding of Long-Term Insurance Legislation, Penson Fund Act and Retirement Products. Knowledge and working experience in Discovery with relevant product knowledge as well as inter-departmental knowledge, knowing how the business fits together. Experience using the following systems is an added advantage:

Paradigm

Compass

EMPLOYMENT EQUITY



The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.