Job Description

The key purpose of this position is to assist the Credit Control Manager in ensuring the most effective and profitable operation of the Credit Control department by overseeing a team of Credit controllers.
The team leader must enforce the collections escalation process at the correct stage to maximize the effects of cashflow and improve debtor days.
This role must ensure that all individual team members achieve monthly and quarterly targets.

• Monitor the effective, systematic, and prompt follow up of outstanding debt and ensure deadlines and targets are met
• Supervise the work of credit controllers to ensure adherence to company policies and procedures and proper correction of errors or problems
• Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work and to ensure operational continuity and provide assistance in handling difficult or complex problems or in resolving escalated complaints or disputes
• Continually review structures and methodologies to improve productivity, discuss and present to management
• Conduct performance appraisals, manage leave requests, assist with training and recruiting
• Collaborate with relevant workstreams to ensure that customer expectations are being met xe2x80x93 identify opportunities for improvement with a view to improve the collection days
• Identify issues contributing to changes in arrear percentages and recommend corrective measures to reduce bad debts
• Prepare accurate, regular reports for management on the status of unpaid accounts and any repayment progress. Maintain and evaluate stats to determine the impact of collections and shape and improve future performance.

Minimum Requirements

• Grade 12
• Specific degree/ qualification Essential
• BCom Accounting / Accounting Diploma
• Credit Management

Job Experience

• Minimum 5years proven experience in credit controller/collections/debtors environment
• Minimum 2years experience in a supervisory role
• Telecommunications Industry an advantage

Vox Telecom