Job Description

Team Leader: R 9000

Your Key Result Areas as Team Leader are outlined below but are not limited to the following; a specific outlined job specification will be crafted with you:



Train and Develop sales Agents
Manage and Motivate the Team
Meet and Exceed Sales Targets
Report Daily, Weekly and Monthly on KPI of the team
Lead Management
Performance Management of Team
Attendance and Time Keeping for you and team
Quality Assurance on Calls
Reporting and Tracking of Leads for Partners
Coaching and Mentorship of Team Members
Requirements:
At least 3 years’ experience in outbound sales
Must have exceptional MS Excel skills with strong skills with Pivot Tables and the ability to manage data
Leadership and ability to manage a team
Must be experienced in Preparing Team Huddle Sessions
Ability to QC calls and provide coaching to staff
Experience in managing a sales outbound team.
Exceptional leadership qualities.
Good customer service background.
Ability to work in a team.
Understanding of data and reporting
Excellent computer/ admin/ data skills
Ability to manage data
Call centre stats and reporting daily/ weekly and monthly
Excellent verbal and written communication skills
Understanding of data and reporting
Salary: R 8000 – R 9000


Experience:
Pivot Tables and the ability to manage data: 3 years (Required)
managing a sales outbound team: 3 years (Required)
International call centre sales: 3 years (Required)
QC calls and provide coaching to staff: 3 years (Required)
Team Leader/ Call Centre Management: 3 years (Required)
Education:
High School (matric) (Required)
 

Skills Required