Job Description

Role Purpose

The Culture & Talent Manager plays a central role in reshaping the hotels workplace

culture. This position focuses on embedding a values-driven, accountable, and

high-performing environment that reflects the brand's philosophy of excellence, authenticity,

and care. Reporting to the General Manager the incumbent will drive

communication, alignment, and engagement initiatives that strengthen teamwork, eliminate

toxicity, and foster a positive culture of belonging.

Key Responsibilities

1. Culture Transformation

Implement cultural transformation roadmap and embed the "listing model"
accountability structure.

Define and communicate core values, purpose, and behavioural standards across all
departments.

Partner with managers to integrate brand culture into daily operations, guest service, and
performance reviews.

Facilitate team-building workshops and interventions that promote respect, unity, and
professional growth.

Monitor culture adoption through regular feedback, surveys, and on-the-ground observation.
2. Talent Management & Development

Maintain clear and consistent role listings for all employees outlining deliverables and
expectations.

Collaborate with HR to recruit individuals who align with hotels culture and service
philosophy.

Develop and implement internal training, leadership development, and mentorship
programmes.

Drive performance reviews that reward accountability, innovation, and teamwork.
3. Employee Engagement & Retention

Build an environment of transparency, recognition, and collaboration. Champion initiatives that celebrate staff achievements and strengthen morale. Address concerns proactively, ensuring open communication and fair resolution. Promote well-being and balance across departments.
4. Organisational Communication

Support management communication through consistent, empathetic messaging. Facilitate team feedback sessions and cross-departmental discussions.o Encourage constructive dialogue between staff and leadership.
5. HR Governance & Compliance

Ensure HR policies align with the new culture and legal requirements. Maintain confidentiality and fairness in all employee relations matters. Provide reports and insights on engagement, turnover, and development trends.
Qualifications & Experience

Bachelor's degree in Human Resources, Organisational Psychology, or a related field. Minimum 5 years' experience in HR or talent management, ideally within hospitality or service
sectors.

Demonstrated experience in driving cultural or organisational change. Strong facilitation, coaching, and interpersonal communication skills.
Core Competencies

Emotional Intelligence - builds trust, empathy, and inclusion. Change Leadership - influences others to embrace new ways of working. Communication - ensures clarity and transparency across levels. Accountability - holds self and others responsible for outcomes. Team Collaboration - promotes respect, support, and unity.
Performance Indicators

Measurable improvement in engagement and satisfaction levels. Visible alignment to Vivari's brand culture and values. Reduced staff turnover and workplace conflict. Enhanced collaboration between departments. Evidence of leadership development and internal promotions.
Job Type: Full-time

Pay: R25000,00 per month

Ability to commute/relocate:

Krugersdorp, Gauteng 1746: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelors (Required)
Experience:

Human Resources : 5 years (Required)
Work Location: In person