Job Description

What will you do?

This exciting opportunity for a Talent Acquisition Specialist: High Volume is available within Human Resources based at our Head Office in Cape Town or Johannesburg offices.

The role is responsible for the development of talent acquisition initiatives as part of the centre of excellence's strategic operating plan, as well as the management of Talent Acquisition specific process and practices to ensure best practices in the acquisition discipline.

What will make you successful in this role?

Develop sourcing strategies in alignment with the business strategic priorities to ensure Santam remains competitive with market best practices

• Specific and specialized sourcing initiatives, recruiting marketing channel development specific to e-commerce, strategic job board management, digital and non-digital employment marketing, comprehensive recruitment campaign planning, talent planning, talent mapping, etc.
• Remain abreast of and analyse industry trends on information technology talent attraction strategies and advise business regarding the impact on the organization's ability to attract talent in this field
• Consult on the design and delivery of employer branding initiatives to create awareness on opportunities in the business and position Santam as an employer of choice
• Consult on the development and implementation of digital social media sourcing campaigns
• Contribute to the definition and design of innovative sourcing strategies that will enable the establishment of a diverse pool of talent to meet the evolving needs to the business workforce plan
• On a regular basis, proactively explore all channels and processes to build diverse pools of talent
• Implement creative direct to market talent capturing solutions for the business; i.e. create and maintain a 'potential candidate' database, advertising on web-based job search sites
• Conducting research on competitors, building industry networks, attending industry specific events, job fairs, partnering with labour agencies and tapping into global networks
• Provide support to the Head of Talent Acquisition and Talent Lead in the sourcing and acquisition of scarce and critical skills at manager and above levels.
• Draft direct to market advertisements taking into consideration the recruitment criteria and the current business needs with regards to talent
• Control and manage candidates' responses received from the direct to market campaigns by creating a centralised database of applicants and tracking progress within the recruitment process

Agency and Third-Party Management:

• Act as liaison and manage all communications between Santam and the applicable recruitment agencies and other third parties such as direct to market publications
• Send out communication or requests to recruitment agencies in accordance with current resourcing needs and brief agencies regarding business and vacancy requirements
• Liaise with recruitment agencies regarding candidate engagement with the organisation throughout the recruitment process

Manage and drive Talent Acquisition Pipelines for High Volume Roles

• Engage with Business, HRBP's and Leads to understand critical, scarce and future hiring needs
• Develop sourcing campaigns to attract talent for critical and scarce skills e.g. Print, Job Portals, LinkedIn, Social Media, Seminars, Networking, etc.
• Identify and source appropriate talent for current open roles within the organization
• Identify future talent needs and proactively recruiting and sourcing; develop talent pool, pipeline or social engagements. (Recruitment in advance of need)

Talent and Recruitment Optimization of People and Process
Talent Acquisition and Recruitment systems, processes and practices to ensure sustainable and value-added solution to delivery

• Constantly benchmark, review and improve resourcing approach and processes

What will make you successful in this role?

Talent Reporting and Analytics

Provide recruitment counsel and guidance to hiring managers and HR professionals with hiring and employment data. Develop specialised or competitive intelligence and research in regards to talent acquisition in the industry

• Prepare relevant talent analytics which informs talent initiatives and assists with decision making
• Track ROI on Talent Acquisition, attraction and recruitment initiatives
• Determine with the Talent Acquisition Lead what metrics are relevant and ensure that data is collected and captured to measure performance against metrics
• Calculate and submit various recruitment costs to offset against budget
• Manage and update Talent Acquisition Scorecard and vacancy tracker for the business to enable monitoring of performance against sourcing plan for the Head of Talent Acquisition

Develop relationships and manage Service Level Agreements with stakeholders

• Build and maintain relationship and service levels with internal and external partners

Onboarding of all new employees

• Manage and ensure the co-ordination of the Santam new employee orientation
• Manage and ensure the co-ordination of Employee Benefits sessions
• Enhance, development and support the delivery of the Corporate Induction Programme and Onboarding Framework
• Manage On-Boarding Framework Implementation plan
• Develop, manage and implement the Santam on-boarding framework in alignment with best practice

Ad-hoc Projects

• Development, support and Implementation of Talent Acquisition initiatives as per business need

Knowledge Sharing:

• Regularly report on industry developments to ensure knowledge sharing within the Talent Acquisition and broader resourcing team.
• Continuously ensuring that relevant stakeholders are kept updated with current market trends and changes by attending workshops, doing research and networking.

Qualification and Experience

• B-Degree in HR or related field of study or an equivalent NQF level 7 qualification
• Experience in direct sourcing for roles in a large corporate, combined with previous agency experience
• Understanding of pipelining and implementation of talent mapping for the volume business in insurance or financial services

Knowledge

• Knowledge of the talent management value chain with in-depth demonstrated knowledge of the talent acquisition lever
• Knowledge of recruitment and selection techniques and requirements, the company's selection guidelines, and South African laws regarding employment practices
• Display knowledge of principles and procedures for recruitment, selection, training, compensation and benefits, labour relations and negotiation, and personnel information systems
• Exhibit knowledge of hiring practices, behavioural-based interview techniques, tracking processes for applicants and open positions, and recruiting metrics
• Exhibit knowledge of the organisation's recruiting policy, procedures, and databases
• Awareness of FAIS accreditation requirements and governance process is advantageous
• Labour Relations Act, Employment Equity Act, Basic Conditions of Employment Act.
• Experience with online tools and platforms.
• Experience with creating candidate pipelines
• Experience in successful hiring to meet business needs
• Experience with applicant tracking systems and sourcing channel tools
• Experience in proactive enticement
• Deep understanding of talent acquisition
• Understanding of recruitment processes and tools
• Knowledge of recruitment system capabilities

Skills

• Strong written and verbal communication skills
• Influencing skills
• Ability to work as part of a team as well as independently or in a matrix structure
• Good organisational and time management skills
• Ability to multitask and meet deadlines
• Attention to detail / accuracy
• Ability to handle large volumes of queries
• Portray administrative and documentation skills, detail-orientation, and a proficiency with reporting tools and databases

Core Competencies

Cultivates innovation - Contributing independently

Customer focus - Contributing independently

Drives results - Contributing independently

Collaborates - Contributing independently

Being resilient - Contributing independently

About The Company

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.

Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We're about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.

At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

Sanlam