Job Description

Job Purpose

Responsible to supervise and monitor the casino tables operation to ensure an exceptional guest experience during game play in accordance with company standards and gaming regulations.

Duties and responsibilities include

Tables Inspection

Monitors Gaming Tables and Dealers Ensures relevant game information is communicated Keeps Gaming Floor Manager informed of information relevant to the games Provides audible and precise game commentary Communicates equipment defects Validates pay-outs Accurately tracks guests play on Casino system Identifies and escalates cheating and suspicious activities Controls discretionary/ complimentary spend Float management Opening and closing of tables Communicates any special guest requirements or events to other relevant operating departments Provides feedback and reports back to management on the performance and challenges on the tables floor

People Supervision

Supervises employees to ensure that staff uniform, hygiene and appearance is maintained Conducts performance contracting, reviews and development Identifies performance gaps Conduct coaching and on job training Identifies and addresses misconduct issues Keeps records of coaching discussions Informs department / staff of information required to perform the duties and tables floor operation effectively Communicates department's objectives, standards and operating procedures to internal and external service providers as per SLA

Delivered Customer Experience

+ Monitor service standards and staff: to ensure all guests are treated with courtesy and respect at all times + Shift handover ensures that staff can provide customers with relevant service
+ Interact and be present on the floor during service to understand and assist clients with requests, special requirements, recommendations, concerns, resolution of complaints, etc.
+ Report on any issues experienced and solutions executed

Education

Grade 12 or equivalent national qualification in gaming operations An additional supervisory qualification is preferred

Experience

1 year experience as a Tables dealer or previous Supervisory experience preferably obtained in the gaming industry

Certifications/Accreditation/Registration/Licenses

Meet the requirements for a gaming licence and FICA

Skills and Knowledge

Core behavioural competencies

Problem Solving Collecting Information (listening; asking questions) Dealing with Customers Handling conflict Checking Following Instructions Emotional resilience Honesty in the handling of cash Presentable

Technical competencies

English verbal communication skills Numerical skills (calculations of large numbers) Inspecting tables games including Roulette / Blackjack Use Gaming Tables equipment - chip handling, chipping machines, Shuffling machines Betting procedures Compliance procedures and regulations Basic responsible gambling principles Proficient MS Office skills

Note:

The appointment of a candidate is at Sun International's sole discretion, taking into account factors which Sun International considers relevant, including but not limited to Sun International's employment equity plan.





Please note that if you have not been contacted within 1 month after the closing date of this advertisement, please accept that your application was unsuccessful.





Please note further that by applying for this position, you consent to Sun International "processing" your "personal information" as these concepts are defined in Protection of Personal Information Act 4 of 2013 as well as to Sun International conducting various reference checks and/or confirming the accuracy of information provided by you.