Job Description

If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise.

We are looking for a Systems Specialist to join our dynamic and supportive environment.

What you will be responsible for:

• Configuring and managing servers of mainly MS operating systems, configuring, and managing servers of different Hyper-Visors, manage and support of Monitoring environment.
• Use of Dashboards identifying trends and performing problems analysis.
• Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.
• Knowledge if ITIL Practices.
• Ensure all systems are online, accessible and operating under correct load parameters defined by the client and operational team.
• Complete and distribute Daily Check report across all supported environments.
• Ensure all escalations are actioned and production is returned to a normal state within the SLA time frame.
• Limit the number of recurring / reopened calls to ensure that the user is satisfied with the service provision.
• Monitoring and responding to alerts generated by the monitoring systems.
• Managing remediation of calls within client defined SLA.
• Ensure that no calls are over 10 working Days. Ensure that all calls over 10
• working days are escalated to ensure closure. All calls to be regularly updated correctly with relevant details.
• Ensure that all deadlines are met in accordance with deadlines set.
• Adhere to both the Change Management Process and Incident Management Process.
• Provide input into the SLA documentation monthly.
• Assist in troubleshooting all the supported tooling software technologies.
• Assist the Monitoring team with identifying problems and finding possible solutions.
• Conduct research on emerging products, services, protocols, and standards in supported operating systems.
• Assessing clientxc3xa2xe2x82xacxe2x84xa2s infrastructure and applications against standards and best practice methods.
• Ensuring capacity management is adhered to for VM/Physical capacity.
• Ensure security hardening policies are applied and updated as per the security policies of the client.
• Ensure patch compliance levels are adhered to and assisting with troubleshooting of patch failures.
• Audit a client environment to ensure that it continuously meets standards and best practices.
• Have the ability to train and develop staff in the monitoring department.
• Managing the teamsxc3xa2xe2x82xacxe2x84xa2 credentials on multiple clients.
• Will need to be available for support after hours.
• Meeting with the team daily and assisting them with problems experienced. (Handover)
• Investigating low Server availability for the month and providing possible solutions to improve the availability.

Experience expertise:

• Matric
• MCSE MCTIP
• A+, N+
• ITIL Foundation V3/4
• HyperV/VMWare certifications
• Cloud technology certifications
• Technical IT Qualification
• Monitoring Toolset Systems
• Basic knowledge of scripting
• 5+ Years OS and VMWare/HyperV experience
• 5+ Years Monitoring experience.
• 8+ Years IT Experience
• 2+ Years Working with Excel.
• Extensive Troubleshooting.
• Excellent Server Experience Windows. Linux based will be advantageous

If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise. Apply now!

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