Job Description

We are looking a Systems Engineer Specialist to provide advanced technical support and expertise across hardware and systems software environments. The role involves the installation, configuration, maintenance, and enhancement of operating systems, data management tools, office automation platforms, and embedded systems. You will play a key role in diagnosing and resolving technical issues, performing system upgrades, and ensuring optimal performance and reliability of critical infrastructure components.
This position is vital to maintaining seamless IT operations and supporting business continuity.
Skills and Experience
What you'll do:

• Contribute to a culture of transformation by participating in culture building initiatives, business strategy, and CSI.
• Stay abreast of developments in field of expertise, ensuring personal and professional growth.
• Understand and embrace the vision and values, leading by example.
• Identify opportunities to improve or enhance processes, adding value to the organisation.
• Ensure adherence to documented procedures by auditing service delivery functions. Ensure the correct and effective use of system hardware and software.
• Resolve issues by inspecting malfunctioning computer hardware, software and/or components - analysing cause, and planning repair procedures.
• Recommend solutions through the investigation of service problems.
• Support the business process needs by performing and consulting on a variety of technical tasks in the diagnosis, repair, maintenance and installation of computers and/or related equipment.
• Ensure documentation for relevant systems software product and operational documents are prepared and maintained.
• Approve and recommend actions to be taken and identify those which merit action.
• Adhere to organisational process by ensuring standards are implemented and correctly applied when design are reviewed or designed.
• Enable decision making and technical reviews.
• Ensure contingency during disaster recovery (DR).
• Provide sustainable solutions per incident by conducting root cause and trend analysis.
• Ensure knowledge management, continuity and team success through constructive participation in a diverse team and by sharing knowledge with team.
• Maintain a broad knowledge of state of the art technology, equipment and or systems across domains.
• Meet the organisation's problem management needs through liaising with suitable vendors. Build sound professional relationships.
• Ensure understanding of client needs. Ensure accurate reporting to stakeholders.
• Provide advice to junior staff by participating in peer reviews and providing technical mentoring.
• Enable recommendations and planning for the tuning of system hardware and software. Monitor system efficiency against published SLAs.
• Recover cost by ensuring time are captured correctly and against correct project. Ensure end to end project delivery.

• 10 years' experience in VMWare.
• Rack and Stack experience at Datacentre.

• National Diploma or Bachelor's degree in Information Technology, Computer Science, Engineering, industry certifications or a related field.