Job Description

As the Senior Operations Analyst, you will be diving into system performance analysis, issue resolution, and continuous improvement with a balance between hands-on work, collaboration, and strategic input. In addition to monitoring dashboards, this contract role is suited to someone who is analytical, innovative, inquisitive and wants their work to make a measurable difference.
Responsibilities:

• Collaborate with technical and functional teams to define system goals and troubleshoot recurring issues
• Analyse system data to monitor performance, prevent failures, and recommend improvements
• Build models, reports, flow diagrams or specs that help guide implementation or optimisation efforts
• Research and evaluate new tools, upgrades, or architecture improvements
• Test new and updated systems in collaboration with end users
• Document methodologies that make it easier for others to build on your work
• Offer informal guidance to junior team members or peers when needed
• This is a hybrid position. You'll need to work effectively from a stable remote setup, but also attend in-person meetings when called for; typically based on team rhythm or project needs

The ideal background includes:

• Relevant experience in system operations, analysis, or technical business analysis
• A solid understanding of how enterprise systems function, including databases, performance tuning, and systems integration
• Experience with data extraction, reporting, or visualisation tools
• The ability to turn technical findings into structured outputs that drive decisions
• Comfort working across technical and non-technical teams, and a proactive, detail-driven mindset

Experience and qualifications required:

• A degree (NQF 7) in computer science, information systems or a related field and 18+ months experience as a System Operations Analyst, or similar; OR
• A relevant diploma (NQF 6) and at least 4 years' experience as a System Operations Analyst, or similar; OR
• A certificate or equivalent qualification (NQF 4-5) with 8+ years in similar roles

This role gives you a chance to work within a mature, well-resourced IT structure, with clear processes and opportunities to shape how systems evolve and perform.