Job Description

Job Summary

The Grade A Surveillance Operator will report to the Regional Director/ G M. The primary responsibility of a Surveillance Operator is to ensure an efficient operation of the Control Room.

KEY RESPONSIBILITIES:

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Manage the CCTV Operations, ensuring high level surveillance in Control Room

Live vehicle monitoring and dash board cameras

Ensure that the CCTV and Surveillance hardware and software fully operational

Carry out duties and tasks as per the Site

Ensure that the primary function of the Surveillance Operations is always upheld

Must be able to multi-task from CCTV Monitoring Operations to assistance in answering telephone calls in the Control Room

Responsible for CCTV Investigations

Respond to emergency situations in compliance with job descriptions, SOP and the Site plan

Ensure that all incident investigations are dealt with swiftly and appropriately

Ensure that all incident investigations are promptly updated onto CHASE at all times

Ensure that the control room has radio communication to security manpower on the ground

MINIMUM REQUIREMENTS:

PSIRA Grade A Registered

Matric Certified

Solid Computer Proficiency

Firearm Competency will be an advantage (Handgun and Shotgun)

3 to 5 years of experience in the Security Industry

3 to 5 years of Control Room/CCTV / Surveillance Experience

ICASA/Craig Donald certificate will be advantageous

Electronic Equipment experience will be advantageous

First Aid, Fire Fighting, Health and Safety REP training will be advantageous

Knowledge of the Security Industry regulations including Operational and Client requirements

Proficiency in English (Reading and Writing)

Must be willing to work shifts

COMPETENCIES:

Attention to detail

Must be able to multi-task

Ability to generate reports

Excellent reporting skills

Excellent verbal and written communication Skills

Excellent telephone etiquette Skills

Ability to effectively deal with Employees, Clients and Public

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