Job Description

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve peoplexe2x80x99s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.


Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.


And wexe2x80x99re insanely dedicated to creating a work environment that you look forward to every single day. Thatxe2x80x99s why we invest heavily in our employee engagement, so you enjoy the tech industryxe2x80x99s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, wexe2x80x99re on a mission to break new ground and lead the real estate industry into a digital-first future.


We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the Cape Town or Johannesburg office.

Position Overview:
This individual will be responsible for resolving customer queries and will need to analyse software issues to recommend solutions, engaging with clients via email and telephone will be an integral part of this role. The successful candidate will be the primary point of contact for a broad variety of customers, assisting with a wide range of functional questions and technical issues.
This role specifically relates to the MRI Property Central product suite.
MRI Software will rely on YOU to listen to and empathise with our clients and to use your troubleshooting skills, positive attitude and technical savvy to meet their needs to deliver a consistent professional experience.

Skills/Requirements:

• 
  2-3 Yearsxe2x80x99 experience in a customer facing role
• 
  Professional communication skills with the ability to confidently articulate technical concepts (written and verbal)
• 
  The ability to multi-task and work well under pressure
• 
  Good interpersonal skills. Patience is essential.
• 
  A strong problem-solving skillset
• 
  Strong administration and time management skills
• 
  Excellent computer skills and knowledge of the Microsoft product suite
• 
  Familiarity with the property or software industry is a plus

Wexe2x80x99re obsessed with making this the best job youxe2x80x99ve ever had!
We want our teams to love working here, so wexe2x80x99ve created some incredible perks for you to enjoy:

• 
  We want our staff to love working here, and so wexe2x80x99ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group
• 
  Have confidence in your health with our offered Medical Aid Scheme.
• 
  Invest in our competitive Personal Pension plan and help set you up for your future.
• 
  Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).
• 
  Enjoy a fantastic work-life balance with 25 days of annual leave plus Bank Holidays, and finish early 6 times a year with our xe2x80x98Flexixe2x80x99 scheme.
• 
  Further your professional development with our Tuition Reimbursement Schemes
• 
  Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRIxe2x80x99s high client experience standard and continuing our growth in the PropTech space.

Amazing growth takes amazing employees. Are you up to the challenge?

We know the
confidence gap and
imposter syndrome can get in the way of meeting remarkable candidates, so please donxe2x80x99t hesitate to apply xe2x80x94 wexe2x80x99d love to hear from you!

MRI do not accept unsolicited CV's from recruitment agencies for any of our job postings.

As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.

Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.