Job Description

We are looking to hire a Technical Support Analyst at a Pharmaceutical Manufacturing plant!

Technology experience:

• Microsoft SQL Server (any)
• Microsoft Windows Server 2012+
• MCSE would be a plus.
• CompTIA A+ or equivalent.
• Jira

Relevant Experience (Not mandatory):

• Warehouse
• Stock Management
• Manufacturing

Responsibilities:

The primary role of this person will be to offer primarily on-site support for a warehouse, manufacturing, and order management system. The will assist users in capturing the correct data and making the best use of the in-house system. The user must assist with SQL queries for data validation as well as user experience support.

Technical Support Analysts have the following essential responsibilities:

• To update and document external client issues.
• To perform analysis and determine client problems, and document these issues..
• To provide solutions for network and system related issues, and to provide detailed documentation along with it.
• To perform a cause analysis either on-site or remotely.
• To assist customers for the purpose of improving processes related to system issues.
• To maintain error logs in coordination with IT departments, and to maintain resolution reports.
• To offer recommendations based on various metrics on how to improve the support process in its entirety.

Technology experience:

• Microsoft SQL Server (any)
• Microsoft Windows Server 2012+
• MCSE would be a plus.
• CompTIA A+ or equivalent.
• Jira

Relevant Experience (Not mandatory):

• Warehouse
• Stock Management
• Manufacturing

Responsibilities:

The primary role of this person will be to offer primarily on-site support for a warehouse, manufacturing, and order management system. The will assist users in capturing the correct data and making the best use of the inhouse system. The user must assist with SQL queries for data validation as well as user experience support.

Technical Support Analysts have the following essential responsibilities:

• To update and document external client issues.
• To perform analysis and determine client problems, and document these issues..
• To provide solutions for network and system related issues, and to provide detailed documentation along with it.
• To perform a cause analysis either on-site or remotely.
• To assist customers for the purpose of improving processes related to system issues.
• To maintain error logs in coordination with IT departments, and to maintain resolution reports.
• To offer recommendations based on various metrics on how to improve the support process in its entirety.

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