Job Description

Closing Date 2023/08/14
Reference Number MMH230802-7
Job Title Operational Support Analyst (Temp)
Position Type Temporary
Role Family Information Technology
Cluster Momentum Life
Remote Opportunity Some of the time
Location - Country South Africa
Location - Province Gauteng
Location - Town / City Centurion
Introduction

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.

We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Metropolitan provides practical financial solutions for people, communities and businesses. Visit us at
Role Purpose

Provide system and product support with specific focus on investigating and fixing Historical errors, as well as documenting of the errors and fixes.
Requirements

• Grade 12

• Relevant IT Degree / Diploma (Advantageous)

• 3-5 yearsxe2x80x99 experience as an Operations Support Analyst

• In depth knowledge of PDS products and systems

• In depth business knowledge xe2x80x93 a solid understanding of business processes and experience of working on PDS systems

Duties & Responsibilities

• Take ownership and resolve reported problems by actioning it accordingly (on system), and

• Provide feedback on progress of all tasks to applicable

• Present findings and reporting to stakeholders.

• Filter issues to identify system failures and report to Applications support analysts via JIRA.

• Build and maintain relationships with internal

• Deliver on service level agreements in order to ensure that client expectations are

• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client

• Develop and maintain productive and collaborative working relationships with peers

• Positively influence and participate in change initiatives.

Competencies

• Developing Expertise on the applicable processes

• Interpreting Data

• Producing Output

• Managing Tasks

• Following documented procedures

• Taking Action xe2x80x93 updating on system

• Team Work

• Record all information xe2x80x93 actions taken/changes effected

• Examining Information

Policy

We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.

Momentum Metropolitan