Job Description

BE PART OF THE WORLD'S LARGEST LOGISTICS COMPANY
Deutsche Post DHL Group is the world's leading logistics and mail company.
We're one of the world's largest employers, operating in over 220 countries and territories. We're Europe's largest postal service, partner for eCommerce and pioneers in secure digital communication. We're number one in contract logistics and international express delivery, and a leader in the forwarding business.
Join us and you'll be working for a global company that's focused on service, quality and sustainability, and using the power of global trade to connect people and improve lives.
And not just for our Customers, but for every member of our Group too.
At DHL Supply Chain South Africa we're looking for...
Role Outline
To co-ordinate the work of a team with regards to defined goals and objectives and report upon work activities of the area to your superior. Provide effective communication, leadership, motivation, training, and development to ensure objectives and standards are maintained and achieved. Ensure that all contractual KPI targets are achieved and maintained in accordance with Service Level Agreement. Support and enforce business SHEQ and Legal objectives. Manage employees to perform their task/object ensuring product safety, quality, and integrity. Encourage employees to highlight and report any damages to cases, components, or parts, and enforce compliance in accordance with SOP's.

• Key Responsibilities
• Meet and exceed operational service levels and manage labour costs: achieving of contractual KPI's, effective utilization of labour within budget, daily volume and resources plans are aligned, verify, and ensure daily activities and goals are achieved.
• Drive and develop team culture: encourage and reward constructive internal competitiveness to the benefit of the Client.
• Compliance with statutory and Company Policies and Procedures: ensure compliance within team, Health and Safety, Employment Equity, Labour Relations, Legislative, Environmental issues, monitoring and maintaining a high level of compliance.
• Human Resources: ensure appropriate staffing levels, high competence levels in staff, appropriate disciplinary actions are taken, monitor and manage leave trends, manage time keeping schedules, train and develop staff, achieve standards set out by monitoring performance and providing feedback.
• Ensure that housekeeping is prioritized and delivery of safe, secure, clean, and fair work environment for team.
• Responsible for issues relating to Health and Safety and the environment.
• Record and report all damaged cases, parts, and components as per procedure 'Reporting and Processing of Incidents'.
• Elevate unresolved problems or queries to the Superior for resolution.
• Delivery of KPI's.
• Maintain stock control procedures and continuously review for daily reconciliation of theoretical and physical stock.
• Translate, analyze, and deliver customer needs through effective operations.
• Maintain appropriate information and reporting systems to monitor performance on an ongoing basis.
• Conduct training and competence assessments for new team members, ensuring that records are kept.
• Demonstrate respect without compromising on results.
• Ensure that product safety, quality and integrity is not compromised.
• Ensure that all non-conformances and queries are correctly channeled for resolution.
• Any other reasonable and executable task within your vocational ability will be assigned by your Superior.
• Matric (English and Math's)
• Two years previous working experience
• MS Office (Excel Advance, Word skills and Power Point skills)
• Forklift, Tow motor (Driver's License where applicable)
• Ability to solve problems
• Ability to follow instructions and procedures
• Ability to cope with pressure
• Ability to work with people
• Ability to deliver results and meet customer expectations
• Ability to present and communicate information
• Distribution and Logistics Knowledge
• Good written and communication skills

• SAP Knowledge transaction / functionality - R3 / WMP

• Inventory Control - Process

• High level of Excel skills / knowledge - Create KPIs, Reports, V-Looks, Pivots etc.

• High level Analytic ability

Qualifications & Experience
DPDHL Core Competencies & Skills

• Maintains effective relationships with customers
• Develops and delivers high quality / innovative products, services or solutions
• Focuses on customer needs and gains their commitment
• Gains management / colleague support to meet customer needs
• Ensures strategies / plans are aligned and reflect others views
• Develops strategies / plans aligned to broader organizational strategy
• Communicates strategy
• Establishes clear, challenging and achievable objectives
• Aligns resources and the organization within own area of responsibility to achieve objectives
• Regularly reviews and communicates progress against objectives and adjusts as needed
• Champions continuous improvement and innovation
• Inspires results and respect by empowerment, accountability recognition and rewards recognizing the contribution of others
• Provides employees, colleagues and business partners with candid and regular feedback
• Provides employees with development opportunities
• Supports employees with career opportunities
• Inspires others to develop themselves
• Conveys a clear sense of personal goals and values
• Actively seeks feedback to improve performance
• Develops new skills and modifies behaviors based on feedback
• Takes personal responsibility for career and development

Languages
English - verbal and written.