Job Description

CORE PURPOSE OF JOB

Is to develop a high impact connection with a diverse student body on their journey through university, by actively and intentionally engaging them in developing a personalised success plan through goal-directed and collaborative learning experiences. Student success coaching helps create a sense of belonging and student ownership that aims to increase retention, persistence and graduation, enabling students to change their world.

KEY PERFORMANCE AREA

S

Student Success coaching

Internal and external collaboration and communication

Research

Policy and procedure development and implementation

Development and Training

CORE COMPETENCIES

Knowledge of higher education trends, both nationally and internationally with a focus on student success, and student development

Knowledge of university processes, rules and resources and national legislation related to higher education

Communication, Interpersonal and conflict resolution skills

Critical thinking, Problem solving and Decision-making skills

Presentation and information dissemination skills

Ability to work collaboratively with a diverse group of students, academics, professional and administrative staff.

Research knowledge and basic data analysis skills

Student and learning development knowledge and theories as well as student success

strategies

Experience in case management embedded in ethical and professional practices

Organisational, technological and administrative skills

Coaching/advising knowledge or training or experience.

REQUIREMENTS

Given the sensitive nature of working with vulnerable students, in order to be considered for appointment to this post, candidates should have complied with the following requirements:

The minimum qualification required is a four-year professional degree in psychology, social work, or education with an emphasis on psycho-social and developmental/educational support;

Professional registration as a Psychologist, Registered Counsellor, Social Worker, Educational Psychologist or as an Educator with at least an honours in educational psychology or inclusive education; and

At least 3 years' experience in coaching, advising or teaching diverse students related to enhancing academic success and retention in a higher education setting



DISCLAIMER:Nelson Mandela University is a designated employer committed to pursuing excellence, diversity, inclusion, and redress in achieving its employment equity targets. Preference will be given to suitably qualified (Race and Gender) candidates in accordance with the University's employment equity targets.No applications will be accepted after the closing date Friday, 26 September 2025.