Job Description

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This opportunity:
Is with a luxury jewellery brand, with a distinct focus on "Reimagining Heritage" in a way that revolutionises the norms we expect. It is the perfect marriage of timeless craftsmanship and bold innovation. Our pieces will offer a unique story and experience, designed for those who value legacy, exclusivity, and innovation. If you are attracted to being part of something extraordinary, then this is the Brand for you!
We are in search of a professional and passionate Store Manager to embody our brand values and deliver the most memorable client experience. If you are inspired by refined taste, passionate about precious, exquisite product, motivated by purpose and devoted to creating a legacy, we invite you to apply to become part of our exceptional team.
Responsibilities:

• Drive performance through the store KPI's including sales, client acquisition, loyalty programs, and visual excellence
• Uphold the highest standards of stock integrity and loss prevention
• Driving turnover to ensure achievement of targets
• Inspire and lead a team to deliver luxurious, customer-centric experience with operational precision
• Generating high levels of motivation and commitment within the store.
• Ensure the store reflects the brand's aesthetic through impeccable merchandising and presentation
• Managing team schedule effectively
• Staff training and development
• People management, including recruitment, employee relations, performance management
• Controlling expenses
• Allocate time effectively; handle multiple tasks and completing priorities.
• Manage risk within the store
• Ensure operational excellence and compliance with company policies
• Cultivate long-term client relationships through personalized service

Requirements:

• A Grade 12 qualification
• Must have 3 years Store Management experience (luxury or hospitality experience is advantageous)
• Demonstrated success in driving sales and managing high-value client transactions
• Inspirational leadership style with a focus on coaching and team development
• Deep appreciation for luxury, design, and exceptional customer engagement
• Excellent communication, negotiation, and organizational skills
• A customer-first mindset with a flair for storytelling and emotional engagement
• Strong administrative, planning, and analytical skills
• Professional, elegant, with a deep appreciation for fine craftsmanship
• Poised in high-end settings, with the sensitivity to read and respond to clients' emotional cues.
• Attuned to the finest details in presentation and product, with a passion for craftsmanship and continuous learning.
• Maintains the highest standards of confidentiality and integrity, especially with VIP clientele and high-value transactions.
• Builds genuine relationships with ease and remains calm, diplomatic, and solution-focused in all situations

Skills:
Detail-Oriented

• Notices the smallest aspects of presentation, customer behaviour, or product alignment.
• Appreciates and communicates the craftsmanship and nuances of fine jewellery.

Discreet and Trustworthy

• Maintains confidentiality with high-net-worth clients.
• Can be trusted with sensitive information, high-value transactions, and VIP access.

Curious and Knowledge-Driven

• Continuously learning about gems, design, fashion trends, and competitors.
• Keen interest in the brand's story, mission, and market positioning.
• Anticipating and adopting innovations in business-building digital and technology applications.

Authentic and Personable

• Builds genuine rapport with clients-comes across as real, not rehearsed.
• Finds ways to connect personally while remaining professional.

Resilient and Composed

• Handles rejection or difficult situations with grace.
• Stays calm, diplomatic, and solution-oriented under pressure or criticism.
• Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Proactive Engagement

• Initiates conversation and client follow-up without being overbearing.
• Seeks opportunities to personalize the client experience (e.g., remembering anniversaries, tastes).

Active Listening

• Asks open-ended questions and listens carefully to what clients want-not just in words but in tone and body language.
• Uses insights to tailor recommendations and elevate the client journey.

Graceful Presence

• Moves, speaks, and acts with elegance and assurance-embodying the essence of luxury.
• Displays impeccable manners, patience, and attentiveness.

Adaptable and Agile

• Able to shift tone or strategy depending on the client's personality or cultural background.
• Embraces change in product lines, brand positioning, or showroom dynamics.
• The ability to multi-task.

Sales with Subtlety

• Understands when to guide versus when to let the product speak.
• Uses storytelling, not hard tactics, to close a sale.

Team-Oriented with a Brand-Builder Mindset

• Supports colleagues and shares insights for the collective growth of the brand.
• Acts as an ambassador inside and outside the boutique-speaks about the brand naturally and with conviction.

Consistently Present and Attentive

• Makes each client feel like the most important person in the room.
• Practices full presence-no distractions, no rush.

Behaviours:

• Customer Focus - understands, anticipates, and meets the needs and expectations of customers
• Strategic Mindset - thinks and plans strategically, focusing on the long-term goals and objectives of the organisation
• Financial Acumen - understands and applies financial concepts and principles to make informed financial decisions
• Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
• Build Effective Teams - forms, develops, and leads a group of individuals toward the achievement of a common team objective
• Plans and Aligns - develops plans and prioritises initiatives that align to the organisational goals and objectives

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.
About Us:
Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We're a purpose-led business, and on this team, you'll share the pride of making an impact across a whole industry.
We're the designers, the makers, the shakers and the teams behind the scenes.
Are you with us?