Job Description

Key Responsibilities:

Drive performance through the store KPI's (e.g. turnover, rewards, new accounts, visuals. Etc.). Managing stock losses to ensure shrinkage is in line with the Company standard. Driving turnover to ensure achievement of targets. Ensures the team executes operational excellence through a customer-centric mind set. Generating high levels of motivation and commitment within the store. Ensure store staff implement merchandising strategy and standards. Managing team schedule effectively. Staff training and development. People management, including recruitment, employee relations, performance management. Controlling expenses. Allocate time effectively; handle multiple tasks and completing priorities. Manage risk within the store.

Qualification & Experience:

A Grade 12 qualification. A relevant tertiary qualification would be advantageous. Must have 3-5 years Store Management experience. Store Management experience in Jewellery would be advantageous. Must have experience in driving sales to increase store profit.

Skills:

A high sense of urgency with demonstrated ability to work independently. High flexibility and ability to adapt to different customers. An outstanding leadership, interpersonal and communication skills. Ability to work a flexible schedule to meet the needs of the business. Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers. Figure and admin orientated. Management Experience. Organised and thorough. An excellent leader and business manager. Profit and turnover driven. Strategic Sales Planning and managing the Sales Process. Excellent customer service orientation.

Behaviours:

Action Oriented

- readily takes on new challenges and opportunities with a sense of urgency and eagerness.

Builds Networks

- establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships.

Customer Focus

- understands, anticipates, and meets the needs and expectations of customers.

Directs work

- effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes.

Drives Engagement

- inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation.

Ensures Accountability

- takes accountability and ensures others are held to account on agreed upon performance targets.

Optimizes Work Processes

- assesses and improves the efficiency, effectiveness, and quality of various work processes.

Values differences

- recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others.

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.