Specialist: Telesales / Call Centre Sales

Boksburg, Gauteng, South Africa

Job Description

Alert Engine Parts is searching for a Telesales:Specialist to join the team in East Rand/Boksburg.The purpose of this position is to meet all sales targets, respond to all telephonic enquiries timeously and always maintain great customer satisfaction.
Requirements:

  • Matric
  • At least 5 years' experience as telesales or sales representative in Spares/Motor/Engine parts
  • Extensive experience in a telesales/call centre environment dealing with customer needs
  • Basic knowledge of the operations of an Internal Combustion Engine
  • Technical/Mechanical background- Desirable
  • Product Knowledge
  • Telephone etiquette and professionalism.
  • Some business acumens, understanding the costs and breakeven scenarios of customer service delivery.
  • Thorough knowledge of the geographical area of responsibility.
  • Should be able to carry out his/her responsibilities with little supervision.
  • Be a good planner and time manager.
  • Above average negotiator.
  • Understanding and ability to communicate effectively and conduct business in an appropriate professional business manner.
  • Ability to work with management effectively and cooperatively
  • Honest and show integrity
  • Clear criminal record
Key Performance Indicators includes, but not limited to.
  • Receive inbound customer sales inquiries
  • Provide support and pricing details in response to inbound enquiries
  • Identify sales leads and escalate them to external sales staff
  • Process sales orders
  • Ensure customer satisfaction through great service
  • Provide quotations, product, and service information
  • Explore new potential markets
  • Increase profitability and maintain sales targets
  • Promote the features and benefits of the company's products / services
  • Arrange dispatch and administration of products and services sold
  • Receive, manage, or escalate customer complaints related to the sale of products and services
  • Provide administrative support to produce RFIs, RFPs, RFQs and other sales related documents
  • Maintain client databases

Skills Required

Beware of fraud agents! do not pay money to get a job

MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Job Detail

  • Job Id
    JD1618836
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Boksburg, Gauteng, South Africa
  • Education
    Not mentioned