Job Description

Bring your possibility to life! Define your career with us





With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary We are seeking a skilled and detail-oriented Coupa Risk Assess Systems Specialist to join our dynamic team. As a specialist in Coupa risk assessment, you will be responsible for designing, configuring and adopting processes for supplier on-boarding and risk assessment as part of an integrated (run & build) tribe in technology.



As a specialist in Supplier Risk Management your main responsibilities will be in designing, configuring and adopting processes for supplier on-boarding and risk assessment.
Work towards becoming a Subject Matter Expert (SME) for Coupaxe2x80x99s Supplier Management Suite of products including Supplier Information Management, Risk Aware and Coupa Risk Assess.
Help key stakeholders in the business such as Procurement and Financial Crime focus on their goals and drive a successful, on-time implementation.
Develop best practices within your areas of expertise and be a champion for their adoption.
Provide technical and functional expertise to stakeholders during the implementation process for project initiatives.

Devops & Support

• Apply critical thinking, design thinking and problem solving skills to solve technical problems on existing application suites.
• Provide efficient and effective support of applications including continued development of the application and ensure the application meets the business needs
• Maintain correct and current application documentation and making it available to application users
• Oversee application implementation and configuration, patches, upgrades and maintenance, and ensure that application performance meets agreed SLAs and OLAs
• Ensure minimal business operations impact due to upgrades and maintenance activities
• Coordinate & communicate across Tribes & Squads (all businesses) to successfully complete application upgrades
• Develop and maintain knowledge in application functionality, user workflow, and business processes
• Develop sufficient knowledge of application infrastructure, integration points & broader organization architecture to assist with application upgrades and troubleshoot issues
• Manage and provide support aligned to all SLAxe2x80x99s
• Develop the skills required to operate and maintain the technical products & services (applications)
• Develop and maintain expertise in application functionality, user workflow, and business processes.
• Receive and screen business user requests for new enhancements or modifications, and determine appropriate priority and response.
• Act as a liaison between business stakeholders and customers, external solution providers, and IT stakeholders for application support specific requirements
• Provide input to current and future application requirements to meet the organization's needs
• Prepare assessments for proposed applications, projects, and define appropriate integration and access requirements
• Maintain awareness of application risks and opportunities for improvement
• Identify and recommend application improvement to enhance capability and performance, and minimize costs.
• Ensure that application users are aware of the application capabilities for enabling their effective use
• Assess vendor proposals for appropriateness and compliance with organization and industry standards.
• Help diagnose problems and resolve incidents / issues related to applications.
• Validate and maintain the known error database for application-related entries
• Monitor application modification requests and ensure best practices are being utilised
• Conduct diagnostic investigations of program errors, and implement or recommend solutions or methodologies for resolution.
• Maintain metrics of operational performance and evaluate trends
• Analyse business systems to determine effectiveness, identify inadequacies, inefficiencies and problems and recommend solutions

Governance, Risk & Control

• Enhance methods and procedures for collecting, analysing, and documenting application issues, and completing user change requests.
• Enhance IT processes for transitioning completed configurations from development to production.
• Plan and coordinate the processes for the provision of user applications and systems necessary for business operations.
• Define and maintain application assessment, development, and support standards, and work with other IT and business stakeholders to establish configuration and use guidelines.

Education & Experience Required

• 1-3 years experience in Third Party Risk Management, Procurement or Supplier Management, either internally via a procurement or vendor management organization or externally with a consulting firm or software provider.
• Relevant B-Degree (BComm Informatics/ Computer Science/ Engineering) preferred but not essential if minimum requirements of experience & practical application in the following is evident:
• Previous technical experience with Coupa Risk Assess (previously Hiperos) or similar solution is highly desirable
• Candidates should have strong technical skills in enterprise application configuration and administration.
• Experience configuring and delivering software applications is required
• Affinity for debugging and problem-solving.

Education
Bachelor's Degree: Information Technology

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised