Job Description

/ Responsibilities:

• To ensure effective and efficient business value streams and optimal integration of processes, people, and technology by interactively analyzing, researching, designing, recommending, and implementing innovative and cost-efficient business processes. To ensure operational excellence and optimization of total operational spending regarding the business unit and/or cluster budget, by focusing on opportunities across all value chains and the Group.
• Accountability: Process Optimisation and Design
• Conduct business process improvement initiatives aimed at improving efficiencies and effectiveness of operations, by liaising and advising managers.
• Identify the scope (core and subxe2x80x93processes) and life cycle of business processes within the area of responsibility taking into account the Absa standards.
• Ensure that processes and procedures as well as system designs are integrated into a single business solution.
• Apply scientific principles and business inputs to refine and re-engineer as-is business processes (as well as newly to-be refined processes) into best scenario-to-be processes to enhance customer experience and profitability.
• Provide input into the documentation, formalization, and validation of the to-be concept and design proposals.
• Facilitate and integrate process designs, improvements, and maintenance amongst role-players and effectively network with all stakeholders.
• Conduct proactive detection of process bottle-necks and high-level operational value chain.
• Promote the generic functionality and end-to-end value chain ownership rather than silo thinking and behaviors, i.e. by managers so that designs can be shared.
• Apply various applicable Industrial / Systems Engineering principles in process constraints and opportunity identifications, as well as Solutioning.
• Define process performance criteria and requirements in terms of time, cost, resources (people, systems, financials), etc.
• Proactively participate in business efficiency improvement forums and play an active role in the change initiatives process, by assessing and recommending the feasibility of change requests received.
• Act as a coach to business (line managers) and other process custodians regarding process re-engineering and improvement methodologies and principles.
• Interact and network with own management team and other SBU process engineers (custodians) to ensure alignment and integration of operations.
• Accountability: Business Analysing
• Perform business impact analysis in liaison with line managers on any change that is imposed on the current operational environment
• Measure and baseline all current main value chains' performance and comparison of the toxe2x80x93be process performance.
• Provide and identify opportunities for optimization improvements of the operational cost base and where process methodologies can be applied.
• Apply basic and advanced methodologies to identify bottom line and economic profit enhancement opportunities, where they relate to cost efficiencies or income enhancements.
• Coordinate and facilitate analysis, assessment, and design workshops and initiatives to identify improvement opportunities.
• Manage and coordinate implementation efforts of enhancements and change initiatives. Ensure inputs are provided to changes are reflected on appropriate Absa supporting and training documentation.
• Accountability: Business Alignment and Subject Matter Expert (SME) inputs
• Maintain interaction with business analysts, change agents as well as project managers to create synergies before/during/after process re-engineering and implementation.
• Interact and attend meetings and workshops to ensure that the major change and small enhancement initiatives impacts are proactively identified so that implementation can be coordinated.
• Ensure that promises to business are met and delivered, and highlight constraints for implementation periods
• Identify the impact of process changes on s of staff that execute work within the process.
• Test policy and procedural manuals, job aids, quick references, and training material to ensure the logic and to ensure that the manuals support the changes.
• Provide input to training of users on development, improvements, and enhancements to business processes.

Background and experience required:

• 3-5 years in process optimization roles
• Scientific methodologies associated with efficiency improvements, i.e. queuing theories, BPR, and Lean methodologies
• Ideally 1-2 financial services Degrees, (ideally post-graduate degree) - BTech / B Eng / BSc Industrial engineering preferable (or Mechanical, Electrical or Chemical will also be advantageous)
• Lean or six-sigma qualifications

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