Job Description

JOB DESCRIPTION:

Job Title: Specialist: Process Engineer
Employment Type: 12 Month Contract (Renewable), Hybrid
Work Location: Johannesburg CBD

DUTIES AND RESPONSIBILITIES:

1. Process Optimisation and Design:

• Conduct business process improvement initiatives aimed at improving efficiencies and effectiveness of operations, by liaising and advising managers.
• Identify the scope (core and subprocesses) and life cycle of business processes within area of responsibility considering the bank standards.
• Ensure that processes and procedures as well as system designs are integrated into a single business solution.
• Apply scientific principles and business inputs to refine and rexc2xadengineer asxc2xadis business process (as well as newly toxc2xad be refined processes) into best scenario toxc2xadbe processes to enhance customer experience and profitability.
• Provide input into to the documentation, formalisation, and validation of the toxc2xadbe concept and design proposals.
• Facilitate and integrate process designs, improvements and maintenance amongst role-players and effectively network with all stakeholders.
• Conduct proxc2xadactive detection of process bottlexc2xadnecks and high-level operational value chain.
• Promote generic functionality and end-to-end value chain ownership rather than silo thinking and behaviors, i.e. by managers so that designs can be shared.
• Apply various applicable Industrial / Systems Engineering principles in process constraints and opportunity identifications, as well as Solutioning.
• Define process performance criteria and requirements in terms of time, cost, resources (people, systems, financials) etc.
• Proactively participate in business efficiency improvement forums and to play an active role in the change initiatives process, by assessing and recommending the feasibility of change request received.
• Act as coach to business (line managers) and other process custodians regarding process rexc2xadengineering and improvement methodologies and principles.
• Interact and network with own management team and other SBU process engineers (custodians) in order to ensure alignment and integration of operations.

2. Business Analysing:

• Perform business impact analysis in liaison with line managers on any change that is imposed on the current operational environment.
• Measure and baseline all current main value chains' performance and comparison of the tobe process performance.
• Provide and identify opportunities for optimisation improvements of operational cost base and where process methodologies can be applied.
• Apply basic and advanced methodologies to identify bottom line and economic profit enhancement opportunities, where it relates to cost efficiencies or income enhancements.
• Coordinate and facilitate analysis, assessment and design workshops and initiatives to identify improvement opportunities.
• Manage and coordinate implementation efforts of enhancements and change initiatives. Ensure inputs are provided to changes are reflected on appropriate company supporting and training documentation.

3. Business Alignment & Subject Matter Expert (SME) inputs:

• Maintain interaction with business analysts, change agents as well as project managers to create synergies before / during / after process rexc2xad engineering and implementation.
• Interact and attend meetings and workshops to ensure that the major change and small enhancement initiatives impacts are proxc2xadactively identified so that implementation can be coordinated.
• Ensure that promises to business are met and delivered and highlight constraints for implementation time periods.
• Identify impact of process changes on s of staff that executes work within the process.
• Test policy and procedural manuals, job aids, quick references, and training material to ensure the logic and to ensure that the manuals support the changes.
• Provide input to training of users on development, improvements, and enhancements to business processes.

QUALIFICATION, SKILLS, AND EXPERIENCE REQUIRED:

• 3xc2xad5 years in process optimization roles.
• Scientific methodologies associated with efficiency improvements, i.e. queuing theories, BPR and Lean methodologies.
• Ideally 1xc2xad2 financial services Degree, (ideally post graduate degree) xc2xad BTech / B Eng / B.Sc. Industrial engineering preferable (or Mechanical, Electrical or Chemical will also be advantageous).
• Lean or sixxc2xadsigma qualifications.

PACKAGE & REMUNERATION:

• Will be agreed based on qualifications, applicable banking experience and previous earnings.

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