Job Description

Job Title: Specialist: Information and Data Management (X2)
Position Reports to: Director: Large Business & International / BAH: LBI Operations
Division: Taxpayer Engagement
Location: Woodmead Office Park
Advert Closing Date: 29 August 2025
About the Position
Are you passionate about analysing data, trends and organisational insights and provide expert advice on information and data management processes to achieve business objectives by using future fit communication tools such as dashboards, charts, and communication reports such as Power BI.
Job Purpose
To analyse and provide expert advice on information and data management processes to achieve business objectives by providing expert intelligence with regards to data analytics and communicate findings using dashboards, charts, reports and other communication tools reflecting business trends and analysis for decision making to achieve business objectives.
Education and Experience
Minimum Qualification & Experience Required
Relevant Bachelor's Degree / Advanced Diploma (NQF 7) in a quantitative field such as Analytics or Information Management with 8-10 years of experience in an Analytical and Reporting Environment, of which 3 - 4 years at a junior specialist level with a strong focus on applying data-driven approaches to solve complex problems.
#Alternative Qualification
Senior Certificate (NQF 4) with 15 years of experience in an Analytical and Reporting Environment, of which 3 - 4 years at a junior specialist level with a strong focus on applying data-driven approaches to solve complex problems.
Job Outputs:
Process

• Analyse and make recommendations about improvements to specialist systems, procedures, policies, and practices.
• Conduct assessments and use information to advise, make recommendations, and facilitate improvement.
• Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation resource plans.
• Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
• Draw on own technical or professional expertise, knowledge, and experience to identify and recommend tactical solutions to defined problems in practices.
• Integrate business information, compare, analyse and produce reports to identify trends, discrepancies, and inconsistencies for decision making purposes.
• Optimise goal achievement through tactical strategy implementation and optimisation of practices, processes, and systems across an internal value chain.
• Plan for value-added, continuous practice and system improvements to deliver on objectives to enhance tactical implementation and excellence.
• Proactively identify interconnected problems, determine their impact, and use them to develop best fit alternatives and best-practice implementation solutions.
• Recommend changes to optimise processes, systems, practice areas, and associated procedures, and execute the implementation of change and innovation.
• Request and analyse information to generate ideas, plans, options, and recommendations to influence functional plans and/or policies.
• Translate top-down policy, apply modification in relation to own practice area, and communicate impact to relevant stakeholders.
• Undertake information gathering and research and analyse data within broad guidelines to produce accurate plans and/or recommendations for business issues.
• Analyse the high-level information requirements and information flows to improve processes and provide support through the development process.

Governance

• Develop and/or align governance and compliance policies for own practice area to identify and manage risk exposure liability.

People

• Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.
• Provide specialist know-how, support, advice, and practice thought leadership in the area of expertise.

Finance

• Implement and monitor financial control, management of costs, and corporate governance in the area of specialisation.

Client

• Develop and ensure implementation of a practice that builds service delivery excellence and encourages others to provide exceptional stakeholder service.
• Participate in the specialist practice community and contribute positively to organisation knowledge management.
• Provide authoritative, specialist expertise and advice to internal and external stakeholders.

Behavioural competencies

• Accountability
• Analytical Thinking
• Attention to Detail
• Commitment to Continuous Learning
• Conceptual Ability
• Expertise in Context
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Problem Solving and Analysis
• Respect
• Trust

Technical competencies

• Business Knowledge
• Data Collection and Analysis
• Data Management Tools and Techniques
• Efficiency improvement
• Functional Policies and Procedures
• Information management
• Knowledge Management
• Reporting and Interpretation
• Research
• System Thinking

Compliance Competency

• GOC Confidential: (a) sensitive information, the unlawful disclosure of which may be harmful to the security or national interest of the Republic or could prejudice the Republic in its international relations; (b) commercial information, the disclosure of which may cause financial loss to an entity or may prejudice an entity in its relations with its clients, competitors, contractors and suppliers. E.g. Taxpayer information.

Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process, and persons with disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, a case study, pre-assessment, psychometric assessment and/orvetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.