Job Description

Closing Date 2025/09/09
Reference Number SAA250901-1
Job Title Senior Specialist: Distribution and Channel Management
Division Commercial
Business Unit Market- South Africa
Job Type Permanent
Location - Country South Africa
Location - Province Gauteng
Location - Town / City Kempton Park
Job Purpose
The role is responsible for the Channel Management and Distribution Channels. This roles provides exceptional service delivery, demonstrate integrity and ensure that all sales channels contractual obligations, commercial partnerships as well as distribution are managed effectively and efficiently.
Principal Accountabilities

• Participate, negotiate, and structure commercial partnerships (Travel Trade, Corporate, GSAs) and Assist with setting up the up-front discount and corporate contracts/pricing
• Analyze, review and Structure GSA contracts
• Assist and provide analysis on key source markets including drafting of reports
• Set up reports, produce and distribute meaningful information to management for the global sales team.
• Provide data analysis on key Markets-including market share, Load Factor and conduct general Market Research with key clients
• Fulfil and manage effective pricing and negotiation of GSA contracts
• Provide data analysis on key Markets-including market share, Load Factor and conduct general Market Research with key clients
• Manage GDS distribution pricing and optimization analytics and research and develop methodology studies from optimal distribution GDS'
• Research system enhancements and developments for GDS and NDC functionality and oversee implementation thereof with IT
• Manage effective pricing and negotiations of GDS channels and negotiate and conclude GDS participation agreements. Negotiate and renew participation agreements with Amadeus, Sabre and Travelport improvement
• Investigate and research new technology trends in distribution and competitor analysis
• Manage data collection and analysis of corporate/travel agents related information, including spend, volumes and trends
• Analyse data on SAA's customers and create a meaningful presentation document
• Provide passenger revenue/mix monthly
• Working with business Intelligence Tools (Power BI, Tableau, Google Data Studio) to analyse and distribute reports on an ongoing basis
• Conduct Customer Data Analysis exercises which will provide input for strategic promotions and direct customer engagement, including web promoting to assist the marketing team
• Devise and evaluate methods and procedures for collecting data, such as surveys, opinion polls or questionnaires, or arrange to obtain existing data
• Monitor the health and performance of the web platform and reports received via the web help channel to identify technical issues and raise the necessary incident reports with Amadeus and IT
• Measure and report on website performance (including traffic conversion and revenue-based metrics) and assess these against actual revenue and sales statistics. Identify trends and insights, and provide feedback on optimization for digital advertising and organic search performance
• Play a key role in the set up and technical testing of the additional functionality being developed for the web channel in plan
• Implement and enhance business operations with the use of Amadeus Traveler DNA
• Participate in the development of enhanced commercial reporting utilizing the various Amadeus tools and channels such as Sales Watcher, Amadeus Revenue Accounting, Amadeus Sales and Revenue reporter, business Intelligence Tools (Power BI, Tableau, Google Data Studio) to perform data analysis and distribute management reports

Qualifications & Experience

• Grade 12/ Matric
• Bachelors degree in Business Administration / Management and Marketing or related at NQF level 7
• At least 4 years Aviation experience in a similar role
• Minimum 5 - 8 years previous experience in positions of a similar nature

Knowledge and Skills

• Knowledge of principles and processes for providing customer and personal services
• Knowledge of business and management principles
• Knowledge in marketing trends and consumer behaviour trends
• Aviation regulations
• Project Management
• Google Analytics, Data Studio and Tableau
• Excellent communication skills (verbal and written)
• Interpersonal skills
• Time management skills
• Planning and organisation skills
• Strong analytical ability
• Complex problem solving skills
• Influencing and negotiating skills
• Digital Marketing Analytics including SEO and SEM IT
• System knowledge
• Information processing
• Strong administrative skills
• Strong multi-tasking ability
• Change management
• Financial acumen
• Conflict handling
• Decision making
• Research
• Computer literate
• Critical thinking

Attributes

• Manages transformation and change initiatives
• Drives innovation
• Sells/ translates the vision
• Leverages team diversity
• Role models behaviors and values
• Customer orientated
• Results driven
• Stakeholder relationships
• Ethics and integrity
• Collaboration
• Relationship building
• Independent worker
• Flexible and adaptable
• Work under pressure
• Self-motivated

Additional Information
SAA is using an online recruitment tool. Applicants are required to complete an individual registration profile capturing essential personal and career selection criteria. Applicants must please note that they only need to complete the online registration once and thereafter they can update their online profiles as and when necessary.
PLEASE NOTE: The onus are on applicants to ensure all mandatory fields are completed. Incomplete online profiles will be disqualified from the application process. Online profiles are used for screening and shortlisting purposes. A CV is only for verification and record keeping purposes. Applicants need to ensure that their online profiles are completed with correct and current information. Incomplete sections can disqualify applicants from the screening and selection process.
This applies to all internal and external applicants.

Skills Required