Job Description

Job Overview

Business Segment:

Personal & Private Banking

Location:

ZA, GP, Johannesburg, 5 Simmonds Street

Job Type:

Full-time

Job Ref ID:

80437505A-0003

Date Posted:

9/2/2025







To maintain service and application stability, availability and reliability through the facilitation of the various Service Management processes and associated activities. To provide level two technical support coupled with business or domain knowledge to ensure continued and quality service across geographies. Interpret complex cross functional and multi-geography data and provide recommendations to improve technology resilience



Qualifications

Type of Qualification:

First Degree

Field of Study:

Information Technology



Experience Required

Delivery Enablement

Technology

5-7 years

Experience gained in providing level 2 technical support to an area of the business. Gain understanding and experience of the various disciplines within technology and how these relate to each other



5-7 years

Proven experience in application of service management processes and frameworks



Additional Information

Behavioural Competencies:

Articulating Information

Challenging Ideas

Checking Things

Developing Strategies

Documenting Facts

Establishing Rapport

Technical Competencies:

Application Knowledge for Support

Application Support

Data Analysis and Inference

Documenting

Service Level Management

Service Management Processes

Please note:

All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on +27 800222050 or TransactionFraudOpsSA@standardbank.co.za