Job Description

Position Reports to: Senior Manager SAP Business
Division: Design and Enabling
Location: Head Office Pretoria
Advert Closing Date: 05 August 2025
About the Position
SARS is seeking an experienced and skilled technical resource to become a part of our dynamic team. As a specialist, your main responsibility will be to act as the organisational point of reference for the end-to-end production support of the SAP SuccessFactors Recruiting and Learning modules. As the support specialist you will manage incident resolution, complex troubleshooting and problem analysis, investigation of root causes and liaison with our external support partner.
This position is primarily focused on collaborating closely with business units to acquire a comprehensive understanding of their business strategy, processes, services, roadmap, and overall context of operations. The key objective is to provide an end-to-end support function that ensures the smooth functioning of modules in the SAP SuccessFactors Talent suite. In addition, the role requires an individual who is experienced in testing and implementing changes and updates to the SuccessFactors products. In a dynamic and ever-changing environment SARS requires an individual who is adept at designing solutions and optimising processes to enable smooth operations. The ideal candidate should possess a proven track record of achieving results, can work independently with sound judgment, and demonstrate strong business acumen.
Job Purpose
To provide business systems expertise, advice and support to develop operational implementation plans and / or associated service delivery processes, in order to continuously enhance service delivery.
Education and Experience
Minimum Qualification & Experience Required
Relevant Bachelor's Degree / Advanced Diploma (NQF 7) in Information Technology or Business Management or Human Resources AND 5-7 years' experience in a SAP SuccessFactors Recruiting and/or Learning modules environment, of which 2-3 years is at Functional Specialist level.
OR
Senior Certificate (NQF 4) and relevant IT Qualification(s) / Certification(s), in Information Technology or Business Management or Human Resources and 5-7 years' experience in a SAP SuccessFactors Recruiting and/or Learning modules environment, of which 2-3 years is at Functional Specialist level.
ALTERNATIVE #
Senior Certificate (NQF 4) AND 10 years' within a SAP environment, of which 2-3 years is at Functional Specialist level.
Job Outputs:
Process

• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.
• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.
• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.
• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs.
• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects in order to solve emerging problems.
• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.
• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.
• Execute specialist input through investigation & opportunities within the product process including risk concern.
• Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.
• Develop and maintain productive working relationships with peers, SARS role players and third parties to achieve predefined objectives.
• Identify, track and resolve recurring incidents permanently to prevent incidents from re- occurring and ultimately aim for no incidents for a significant portion of existing SARS Integrated solutions.
• Maintain information about soft- and hardware configuration items required to deliver the bespoke services, and track individual and internal configuration of applications, for a significant portion of the SARS bespoke integrated applications.
• Gather, analyse, store and share knowledge and information to improve efficiency by reducing the need to rediscover knowledge for a significant portion of the integrated SARS bespoke integrated applications.
• Maintain and improve the quality of service provided to the organization in line with agreed upon processes, operational level agreements and service level targets for a significant portion of the SARS integrated applications.

Governance

• Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.
• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.
• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.
• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders.

Behavioural competencies

• Accountability
• Analytical Thinking
• Attention to Detail
• Building Sustainability
• Commitment to Continuous Learning
• Conceptual Ability
• Customer Service
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Problem Solving and Analysis
• Respect
• Trust

Technical competencies

• Business IT Systems
• Business Knowledge
• Computer Literacy
• Efficiency improvement
• Functional Policies and Procedures
• IT Strategy and Planning
• Reporting
• System thinking

Compliance Competency

• GOC Confidential

Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.