Job Description

The Role

JOB PURPOSE:

The Billing Specialist is responsible for ensuring accurate, timeous, and compliant billing across the business. This includes validating billing inputs, monitoring adherence to billing standards and SLAs, reconciling financial data, resolving discrepancies, and supporting internal stakeholders with billing-related queries. The role further provides analytical insights and reporting to support informed financial decision-making.

DUTIES & RESPONSIBILITIES::

Ensure all billing information captured on systems is accurate and complete. Validate rates, cost allocations, and contractual terms prior to billing. Process billing runs within required deadlines. Investigate and correct billing discrepancies or anomalies. Maintain accurate billing records and documentation. Ensure adherence to all billing SLAs and internal controls. Raise and manage billing queries promptly Prepare reconciliations between billed amounts and operational/financial inputs Identify variances, investigate root causes, and implement corrective actions. Liaise with operations, finance, and other stakeholders to resolve disputes. Process journal entries as required for corrections. Compile and distribute monthly billing reports. Analyse trends and identify opportunities for process or cost optimisation. Support business intelligence initiatives related to revenue and billing performance Provide guidance on billing benchmarks, rate structures, and forecast inputs Work closely with operations and finance teams to reduce billing errors. Develop and update billing SOPs, guidelines, and process documentation. Drive continuous improvement initiatives to streamline billing workflows. Assist in system enhancements and testing related to billing functionality. Build strong relationships with internal stakeholders (operations, sales, finance, branches). Guide, educate, and support teams on billing requirements and SLAs. Engage with external stakeholders or suppliers where billing input is required. Communicate clearly and professionally on all billing-related matters.

Skills and Experience

JOB - RELATED REQUIREMENTS:

Minimum Requirements:

Grade 12 (Matric) (Essential) 2 - 5 years of finance experience (Essential) Experience in logistics (Essential) Grade 12 (Essential) Degree in Finance, Commerce or a related field (Advantageous)

Required Knowledge:

Advanced Excel skills are essential Knowledge of accounting management principles Systems knowledge Data management and statistics Understand cost drivers and costing models

Required Skills:

Verbal and written communication skills Organisational and planning skills Interpersonal and relationship-building skills Time management i.e., deadlines Problem-solving skills Analytical and critical thinking skills

Other

Required Competencies:

Ability to work under pressure Action orientated Detail consciousness Organising and planning Able to work independently and in a team Collaborative Empowering Learning orientated


Job Reference: RTT74543