Job Description

Business unit, Department, Reporting
Business Unit CPS
Department EIS
Reports to Manager Active Directory COE
Job Grade/Level S5
Core Description
Install, monitor, test and maintain cloud and infrastructure solutions. To provide specialised technical support (technology specific) and guidance through high level analysis, diagnosis and problem solving. This includes support, installation, implementation of IT systems for client specific projects
Key Deliverables / Primary Functions

• Acts as the customer facing interface between Customer/Account and 3rd parties
• Be first point of escalating for service delivery complaints (all priority levels) with support teams
• Oversees Service Management, Service Operations & Service Reviews to meet service standards in line with service level agreements and drive continuous service improvement
• Manage Due Diligence reports and Proposals for new clients
• Assist in the recommendation of product sets and define the go-to-market strategy supportive of company strategies.
• Active support and maintenance of Active Directory, Azure Active Directory, Microsoft Identity Management infrastructure is aligned to defined levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts. From service transition, for the duration of the service agreement until migration or decommissioning,
• Create and maintain technical infrastructure standards & procedure.
• Evaluate operational compliance and assist in audit reviews.
• Participate in technical design and assist in defining thresholds for monitoring and support.
• Actively identify any contribute or manage of risk.
• Collaborate and strive to optimise engagement between BCX Divisions and establish and enhance relationships with customers and vendors.

Core Functional Skills & Capabilities
Communication
Teamwork
Microsoft Azure
Risk Management
Meeting Customer Expectations
Core Behavioural Competencies
Culture Match
Job Match
Deciding & Initiating Action
Applying expertise & Technology
Delivering Results & Meeting customer expectations
Presenting and Communicating information
Leading and supervising
Minimum Qualifications
NQF 6: 3 year Degree/ Diploma/ National Diploma in Information Technology or Computer Science
OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
5 years experience Active Directory, Microsoft Identity Management, Azure Active Directory.
OR
7 years experience Active Directory, Microsoft Identity Management, Azure Active Directory.
Certifications
Azure Certification
Active Directory
Enterprise Architecture
Professional Memberships in Relevant Industry
Level of Engagement & Span of Control
Span of control 0
Level of Engagement Interact with similar levels and various stakeholders within and outside BCX
Special Requirements / Employment Condition
Valid Drivers license
Ability to work extended /long hours as and when required
Workplace / Physical Requirements
Hybrid Remote Worker
BCX is an equal opportunity employer, and appointments will be made in line with our employment equity plan and talent requirements. We seek to promote the employment and advancement of designated groups, inclusive of people with disabilities, while building an inclusive workforce that embraces diversity.