Job Description

Odity Cape Town is looking to grow its team!

Shifts: Mon to Fri, 9am to 6pm

WHO ARE WE?

At Odity, we are experts in customer relations. We help brands that trust us to take care of their most valuable asset: their customers.

We are a multicultural team of 1,500 employees based at 10 offices located around the world: New York, London, Brussels, Paris, Milan, Antananarivo, Cape Town, Hong Kong, Shanghai, and Tokyo.
Today we work in synergy with more than 350 brands as close as possible to their customers in the luxury, lifestyle, fashion, automotive, insurance, banking, and media sectors.
Our mission: to transform every interaction with the customer into an opportunity to create value and cultivate the uniqueness of the brand.
In concrete terms, we manage the omnichannel relationship across all of the brand's touchpoints (pre-sales, sales and after-sales) on the customer's preferred channel and language of communication.

Our Brand Ambassadors respond to the daily requests of customers by providing a dimension of listening, empathy, proximity, and advice.

JOB DESCRIPTION

Odity Cape Town is currently looking for an essential profile: a Spanish Customer Service Brand Ambassador to monitor & improve the quality of our interactions with brands that place their trust in us.

As a Brand Ambassador, you will play a vital role in ensuring exceptional customer service and maintaining the highest quality standards for luxury brands. Proficiency in English is essential.

I am intrigued. What would I be required to do concretely?

Under the management of the Team Leader, your primary responsibility will be to:

Deliver exceptional customer service to Odity's clients and customers in Spanish. Effectively and accurately identify the customer's issues and provide the necessary resolutions. Ensure all emails, calls, and chats are answered in a polite, professional, friendly, and timely manner. Demonstrate excellence in customer service by achieving specified performance standards in the handling of inbound, prospecting and/or outbound calls on the telephone. Ensure that SLA is met and exceeded with respect to back-office processing requirements as per client's requirements. Be able to contribute to the continuous improvement of contact centre operations and support the Odity business. Ensure a high quality of processing of information.

REQUIRED PROFILE

Advanced C1 Level in Spanish and English Language; (written and spoken).

Education - completed or studying towards a Finance Diploma or Degree preferred.

2 years relevant inbound and outbound customer service experience.

2 years back-office experience.

Track record of success in meeting challenging targets and deadlines

Knowledge of administration procedures

Problem solving skills and initiative.

Excellent quality and adherence to KPI's/SLA's

Microsoft skills.

What do I need to bring to flourish in this position and evolve at Odity?

Excellent written and oral communication, presentation, and interpersonal skills.

Ability to use independent judgment and apply insight, when necessary, always seeking to be proactive and assertive within the parameters of the job.

Ability to translate/interpret applications and data, presenting the findings in a user-friendly and practical format.

Excellent administrative, analytical, and numeracy skills.

Goal-oriented outlook, takes initiative, and follows through proactively.

Leadership and mentoring abilities.

Excellent interpersonal skills and works effectively within a team environment.

What can Odity give me in return?

Joining the Odity team means being part of a multicultural, dynamic, and growing company, where all employees are mobilized on a daily basis to deliver an exceptional Customer Experience.

It also means recognizing through our 4 key values ??which are:

Reliability

in the service we deliver,

Intensity

in the commitment of each of our actions and in our passion for customer relations,

Daily

sharing

between colleagues and through the company's CSR commitments, and the

Smart

attitude that allows us to act intelligently in all situations.

It also means having the opportunity to grow within the Group, in Cape Town or in one of our 10 offices located around the world.

Finally, you will benefit from a stimulating work environment with flexible hours, and the possibility of occasional remote/hybrid work.

Job Type: Full-time

Work Location: In person