Job Description

Job Purpose

The Spa Team Leader is responsible for supporting the day-to-day operations of the spa and leading the spa team to deliver exceptional service and treatments. This role acts as a bridge between therapists and spa management, ensuring treatment quality, team efficiency, guest satisfaction, and adherence to health, safety, and service standards.

Key Performance Areas

Ensure effective daily coordination of spa staff, including therapist schedules, shift coverage, room readiness, treatment flow, appointment management and task delegation Monitor treatment quality and guest feedback to ensure consistent standards of service Ensure all treatment rooms and public areas are clean, well-stocked, and maintained according to hygiene protocols Provide day-to-day guidance, support, and motivation to the therapist team Assist with onboarding of new team members, ongoing training, and upskilling Conduct regular check-ins with therapists, support performance management processes, and foster a culture of accountability and continuous improvement Address minor team issues or concerns and escalate more complex matters to the Spa Manager Act as a visible and approachable point of contact for guests during their visit Handle guest complaints, special requests, and VIP needs with professionalism Promote a calm, relaxing, and welcoming spa atmosphere Support upselling of retail products and spa packages in collaboration with the front desk team Assist with treatment scheduling, daily task checklists, therapist productivity reports, and stock tracking Conduct room and treatment quality audits and report on service consistency Ensure proper usage and maintenance of spa equipment and supplies Ensure adherence to health, safety, and sanitation regulations across the spa Conduct regular checks on therapist grooming, hygiene, and service readiness Participate in team briefings, audits, and quality assurance reviews Deliver spa treatments to guests when required to support operational coverage, maintain service continuity, or respond to high demand

Education

Matric /Grade 12 Recognised spa or beauty therapy qualification -SAASHP, CIDESCO, ITEC preferable

Experience

6' years of hands-on experience as a Spa Therapist, inclusive of 2 years at a team lead/supervisor level

Work conditions and special requirements

Ability to work shifts that meet operational requirements

Skills and Knowledge

Proficiency in a variety of treatments including massage therapy and skincare Knowledge of holistic and wellness treatments Knowledge of skin care product lines Sanitation protocols for tools, linen and workspaces Proficiency is spa management systems Sales & Upselling Techniques Communication Skills Staff Scheduling & Resource Planning Inventory & Stock Control Operational Monitoring

Equity

Preference will be given to employees from the designated group in line with the provisions of the Employment Equity Act, No.55 of 1998, SISA internal requirement recruitment policy as well as units employment equity plans.