Job Description

Tsebo Facilities Solutions is looking for a Soft Services Supervisor who will be responsible for supporting the Soft Services Manager in overseeing the day-to-day delivery of cleaning, hygiene, landscaping, pantry, ponds, pest control, reception, waste and related services across the Client's campus. The role includes direct supervision of the Moves & Churns team (Transport Services), responsible for the safe and efficient relocation of furniture and equipment on-site) and ensuring service providers deliver in line with contractual obligations and agreed SLA/KPI standards. The position combines operational oversight, supplier governance, administration, and reporting, with a strong focus on customer service and compliance. Be prepared to support all TFS entities within this account under Soft Services.
As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people - the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients' needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.
Duties & Responsibilities
DUTIES: (Role & responsibility)

• Supervise the Moves & Churns team to ensure all relocations, furniture moves, and equipment transfers are carried out efficiently, safely, and with minimal disruption.
• Support the Soft Services Manager in monitoring and ensuring high standards of service delivery across Cleaning, Hygiene, Landscaping, Pantry, Ponds, Pest Control, and related services etc.
• Conduct site inspections and service provider compliance checks.
• Custodian of hygiene and beverage consumables: stock management, utilisation control, reporting, and replenishment planning.
• Provide support during peak workloads (including occasional assistance to Events or other teams as directed).
• Assist with supplier governance, SLA monitoring, contract evaluations, and reporting.
• Prepare meeting agendas, take minutes, and follow up on action items for weekly/monthly/quarterly KPI reviews.
• Draft BOQs, consolidate comparative quotations, and support procurement processes.
• Assist with HR processes such as coordinating leave schedules for Soft Services staff.
• Maintain accurate documentation in line with Tsebo and Client requirements, including HSE records, compliance certificates, and audit-ready files.
• Prepare reports, spreadsheets, correspondence, and presentations for management and client stakeholders.
• Support financial administration including budget monitoring, purchase orders, and cost control.
• Communicate effectively with all levels of staff, subcontractors, and client representatives

Skills and Competencies

• Good understanding of both Tsebo Facilities Solutions and Client operations: Hard & Soft Skills, with specific skills within theSoft Service operations
• Strong understanding of Soft Services delivery within a facilities contract
• Knowledge of service level agreements, supplier governance, and compliance requirements
• Proficiency in MS Office (Word, Excel, PowerPoint) and ability to produce reports/presentations
• Working knowledge of SHEQ and related compliance documentation.
• Ability to manage budgets, stock, and consumables
• Excellent verbal and written communication skills
• Strong organisational and administrative skills

Specialist Skills and Knowledge

• Experience and working knowledge of Operations and associated administration within Clients Operations is a prerequisite
• Experience and knowledge of Client and Tsebo financial processes, documentation management, processes and systems, within Tsebo environment is a requirement
• Assist Tsebo Soft Services Manager and associated Hard Services Team in drafting, submitting, qualifying BOQ's and consolidation of information, for submission to Client for approval.
• Working knowledge of MS Office, in particular MS Word, Excel, Powerpoint, etc
• Experience and knowledge of facilities management and Soft Services processes and industry within the Client operational environment is required

Qualifications

• Minimum Grade 12.
• Studies toward a Facilities Management qualification.
• Post Matric qualification in Hospitality/Entertainment industry (preferred)
• 4-5 years' experience within an FM operation, more specifically within Soft Services
• Managed Soft Services across the entire suite of services (Cleaning, Hygiene, Landscaping, Pest Control, Waste Management, Concierge/Reception services, etc)
• Supervisory experience, preferably managing teams and/or subcontractors
• Experience working within a large corporate or international client environment

Skills Required