Job Description

Business Unit:

Discovery Life

Function:

Administration and Office Support

Date:

19 Sept 2025

About Discovery

Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Life

Discovery Life is an ever growing fast-paced and dynamic environment that provides innovative risk assurance to individual clients. This environment thrives on customer engagement and customer experience as well as mutually beneficial relationships with our brokers and other stakeholders. It is important for our employees to provide world class service to our internal and external clients, thereby ensuring long and sustainable relationships.

Outbound Call Centre: Booking of medical appointments for travelling Health Care Professionals (Nurses & Doctors).

Key Outputs / Job Responsibilities may include but are not limited to:

Timely scheduling of appointments with clients and nurses for completion of medicals to finalize underwriting process.

Dealing with e-mail queries, and telephonic queries - Telephone calls, Maintaining SLA's.

Liaise with Brokers/ Office Managers to ensure clients are reachable and seen for medicals to provide quality customer service.

Job / Role Requirements

Work Experience

Required

At least 2 years client service experience in the Insurance Industry Prior experience in scheduling appointments with clients

Preferred (would be advantageous)

Previous exposure to Discovery in house system e.g. SAM & Paradigm

Education / Qualifications / Accreditations with Professional Body

Required

Matric

Preferred (would be advantageous)

Related tertiary qualification

Technical Skills or Knowledge

Required

Skills

Level

Microsoft Office Excellent Interpersonal Skills Attentive to detail and quality Flexible, with an ability to work under pressure and adapt to change Resourceful Problem solving Results driven Communication skills Situationally adaptable Quality focus



Intermediate

Preferred (would be advantageous)

Previous exposure to Discovery in-house systems e.g. SAM & Paradigm


Basic

Personal Attributes or Competency Profile

The Discovery Person

Values Driven Optimistic Learns on the Fly Resilient Instils Trust People Savvy Drives Results Problem Solver

The Discovery Leader

At Discovery, Leaders:

are inspirational leaders who live the values and believes in the core purpose are humble treat others with care, dignity and respect ensure that the business case prevails have a bias for action understand that people are Discovery's greatest asset build an environment for optimal performance set ambitious goals and implement the highest standards are students and Master of Communication? never stop learning have and express strong beliefs and views, yet are open-minded and support the chosen path


EMPLOYMENT EQUITY



The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.