Job Description

Business Unit:

Vitality RSA

Function:

Call Center / Contact Center

Date:

22 Jul 2025

Discovery Vitality

Service Consultant

About Discovery

Discovery's core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

About Discovery Vitality RSA

Vitality is at the heart of Discovery's shared value model and aims to reward members for positive behaviour change. Vitality is a global thought leader in wellness and encourages members to live healthier lives. Vitality operates in a fast-paced and agile environment and has remained at the forefront of wellness thought leadership by delivering cutting edge innovation through bi-annual product launches. Within the team of 500+ creative minds, projects span across all areas, including marketing, finance, data, people, MIS and actuarial, servicing & operations, systems, strategic programs and wellness - providing opportunities for a holistic experience. Vitality partners with leading partners to provide members with a superior rewards experience, providing a dazzling service to our members. In all they do, Vitality people pride themselves in living the Discovery values and championing its core

purpose of making people healthier and enhancing and protecting their lives whilst being the everyday ambassadors.

Key Purpose

To ensure quality service delivery to all stakeholders while adhering to Discovery's SLA.

Areas of responsibility may include but not limited to

Self-motivated and pro-active Team player Assertive and has the ability to adapt to change Able to prioritise and work under pressure Very organised, positive, and service orientated Always maintains professional behaviour Attention to detail Uses listening skills to identify problems Receptive to clients' complaints and queries

Education and Experience

Matric or equivalent qualification A tertiary qualification (preferably a degree or diploma), or in the process of completing a tertiary qualification. Minimum of 1 years' worth of call centre experience with a strong focus on sales on retentions Excellent communication skills Proficiency in English MS Office skills FAIS accreditation highly advantageous



Employment Equity

The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
EMPLOYMENT EQUITY



The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.