Job Description

Are you a results-driven professional who thrives on strategy, service excellence, and building lasting insurer relationships?

We're looking for a

Short-Term Insurance Portfolio Manager Specialist

to join our dynamic team -- a key role focused on

driving profitability, sustainable growth, and long-term retention

across our insurance portfolio.

What You'll Do

Manage, grow, and retain

a profitable portfolio with key insurers Build and maintain strong, trusted relationships with insurer partners and internal stakeholders

Monitor portfolio performance

closely, analyse trends, and implement targeted action plans to optimise

growth, profitability, loss ratios, and retention

Prepare, interpret, and manage

financial and performance reports

, ensuring accurate data for forecasting, decision-making, and strategic planning Proactively identify risks or negative trends within the portfolio and recommend corrective actions Oversee underwriting policies and claims processes in collaboration with insurer partners Ensure smooth monthly operational cycles -- including reconciliations, payments, bordereaux, and regulatory reporting Support, mentor, and develop the service advisor team, promoting a culture of

accountability, performance, and service excellence

Participate in planning sessions, insurer strategy meetings, and product improvement initiatives Identify operational gaps and work with internal systems teams to improve workflow efficiency and reporting accuracy Mentor and support the claims and underwriting consultants to ensure alignment with portfolio objectives

What You Bring

5+ years' experience in short-term insurance portfolio or account management

Higher Certificate in Short-term Insurance (NQF 5)

Strong analytical, financial, and reporting skills Excellent relationship-building and negotiation ability Proven communication skills in

Afrikaans and English

Knowledge in insurance systems Relevant tertiary qualification in Finance, Business, or Insurance (advantageous)

FAIS-compliant

and

RE5 certified

Job Type: Full-time

Work Location: In person