Job Description

A company that offers workforce solutions to blue-collar clients has an exciting opportunity for a customer service-oriented Shift Manager in KwaZulu-Natal.

Responsible for the strategic shift planning, compliance and adherence of the ADfusion/Client model in liaison with client management. This will include Inbound, Production, Outbound, Salvage, Facilities and SHEQ Management.

• Matric / NQF level 4 English
• 2-3 yrs experience in a Logistics/Manufacturing/Distribution /TES or Facilities Management Environment
• Min 2 years supervisory experience
• Computer literate (MS Office)

PROCESS:

• Ensure that the strategic shift plan is executed
• Manage productivity as per set targets
• Minimize risk to Client and staff
• Ensure adherence to policies and procedures as per ADfusion and Client model
• Maintain and Implement HR and IR policies
• Responsible for protecting the ADfusion model at all times
• Ensure Housekeeping standards are maintained
• Must be flexible and proactive in changing the strategic shift plan for the day
• Support Client Site and Services Manager in delivering service plan for the shift
• Responsible for the site in the absence of the Regional Operations Manager
• Ensure there is a clear communication line between ADfusion and Client Management
• Compile and provide relevant reports as required on a daily basis for shift handover and to ACMS Management
• Ensure that TES implementation of discipline is aligned to ACMS disciplinary guidelines and adhered to
• Manage outputs and productivity of assignees through TES Shift Managers

FINANCE:

• Submit a forecast of shift cost taking into account Hours and Rates for all TES staff including straight shift and full time staff.(Every 4 days)
• Submit End of shift report (Daily)
• Ensure registers for TES staff are signed and submitted daily
• Authorize overtime documents for TES staff
• Manage Salvage daily report
• Manage Overflow report daily

RISK:

• Ensure SHEQ appointments are done per shift
• Manage MHE from an I-Sight perspective
• Report on rack damages daily
• Ensure adherence to standard SOPs

PEOPLE MANAGEMENT:

• Share shift strategy with ADfusion management team. i.e Inbound and Outbound
• Ensure that TES management is informed of the shift plan
• Ensure that Training Development of all staff is in place in all departments
• Ensure that order fill (Headcount) is above 97% for the shift
• Adhere to ADfusion policies and procedures
• Ensure SHEQ requirements per shift are met. i.e First Aiders, Safety Reps and Fire Fighters
• Ensure that uniform standards is maintained
• Protect Client assets, MHE equipment, Normal equipment (Cages and Totes) and respect for product
• Ensure agencies comply with labour take on and exit processes, tracking of disciplinary actions etc
• Ensure Agency KPIxc3xa2xe2x82xacxe2x84xa2s are measured and managed e.g. shift fill rates, throughput, payroll queries, MHE etc
• Provide regular feedback to Agencies and Client regarding shift performance metrics/targets

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