Job Description

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In todayxe2x80x99s xe2x80x98iNTTerconnectedxe2x80x99 world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the worldxe2x80x99s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team? Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world. Although the Dimension Data brand was retired in some parts of the world in 2019, it remains well recognized in the Middle East and Africa. Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives.

Often considered a xe2x80x9cbag-carryingxe2x80x9d repair specialist. Performs client-site servicing, repair, and/or installation of company product(s).

This job may include any aspect of product field support, including system hardware and software, medical or laboratory devices and equipment, and systems networking.

Provides technical support to customers on operational or maintenance aspects of system equipment.

Serves as customer contact on technical and service-related problems.

Diagnoses mechanical, hardware, software, and systems failures using established procedures.

Determines the most cost-effective repair/resolution to minimize customer downtime.

Prepares reports for analysis of product failure trends and service ability issues.

Working at NTT

The Services Technician takes responsibility for the basic equipment setup and configuration of associated software at client sites. They collaborate and work closely with the Engineering organization to provide install and break/fix functions for clients. Individuals in this role install and test new software and hardware. They maintain servers and network hardware. They also diagnose and troubleshoot hardware failures and provide technical support, escalating unresolved issues when appropriate. Services Technicians provide telephonic, remote, and on-site support to clients.

Key Roles and Responsibilities:

• Provide support when problems arise and maintain a log and/or list of all the required repairs
• Carry out routine server and network maintenance tasks
• Setup and maintain backup systems for desktops and file servers
• Engage with clients and assist with software and hardware installation and break/fix function at lower levels of complexity
• Ensure the operational hardware and the associated software are installed on client sites, under the supervision and guidance of more senior colleagues
• Test installations and assist with fixing performance issues of installed software, escalating problems where applicable
• Contribute to client engagement and the success of the team by working with the team to ensure a quality solution for the client.

Knowledge, Skills, and Attributes:

• Displays excellent interpersonal skills
• Excellent verbal and written communication skills
• Good problem-solving skills
• Ability to take initiative and complete tasks on time within very little daily instruction
• Ability to work as part of a team
• Uses judgment to resolve issues or make recommendations

Academic Qualifications and Certifications:

• Relevant vendor and product certification together with the required vocational training completed
• ITIL v4 Certification

Required Experience:

• Demonstrable related experience gained within a similar IT environment
• Windows 10 and Office 365 experience
• SAP knowledge would be advantageous

#dimensiondatacareers

What will make you a good fit for the role?

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

Being part of a global pioneer xe2x80x93 where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

Being at the forefront of cutting-edge technology xe2x80x93 backed with a 150-year heritage of using technology for good. With 40% of the worldxe2x80x99s internet traffic running on our network and where Emoji were first invented, you can be proud of the groupxe2x80x99s many new xe2x80x98firstsxe2x80x99.

Making a difference xe2x80x93 by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

Being your best self xe2x80x93 in a progressive xe2x80x98Connected Workingxe2x80x99 environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

Having ongoing opportunities to own and develop your career xe2x80x93 with a personal and professional development plan and access to the broadest learning offerings in the industry.

NTT Corporation