Job Description

Role: Service Supervisor
Location: Durban - Pinetown
Industry: Automotive
Start Date: Immediate
Previous experience in Maintenance and Repair planning and scheduling
Qualifications:

• Must have Grade 12, Matric or NQF4 equivalent qualification.
• Must have a clear criminal record.
• Must be a Qualified Diesel Mechanic
• Automotive Electrician experience
• Extensive experience in diagnosing and resolving technical problems.
• Previous supervisory or managerial experience.
• Experience in safety management or compliance roles.
• Experience in customer service or client management.

Skills & Competencies

• Ability to manage and prioritize multiple tasks.
• Aptitude to handle volumized pressure.
• Efficiently scheduling and ensuring timely completion of tasks.
• Understanding of the equipment and its operational standards.
• Identifying potential issues during equipment inspections.
• Effectively coordinating with repair teams and stakeholders.
• Overseeing the repair process from start to finish.
• In-depth knowledge of the equipment and systems.
• Critical thinking
• Developing and implementing effective solutions.
• Organizational skills.
• Attention to detail.
• Proficiency in using Microsoft software
• Great leadership skills.
• Excellent communication skills.
• Conflict resolution skills.
• Patience in supporting team members as they learn new skills.
• Risk management in identifying and mitigating potential safety hazards.
• Excellent interpersonal skills by building rapport with customers.
• Communication skills: Clearly explaining resolutions to customers.

Responsibilities:

• Scheduling of regular maintenance & repairs.
• Inspection of equipment.
• Coordination of repairs.
• Troubleshoot issues.
• Maintain report records.
• Supervision of technicians.
• Facilitate internal training as and when required.
• Task assignment for team.
• Safety and Compliance in accordance with applicable legislation and company policy.
• Liaising with clients.
• Providing updates to internal/external customers.
• Dealing with all complaints received from internal/external customers

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