Job Description

Please Read Carefully & Fully Complete Both Steps Below to Be Considered

At

One Janitorial

, our mission is driven by core values:

Discipline, Ethical Standards, Results-Oriented, Impact, Commitment, and Responsibility

.

We are seeking a skilled

Customer Success Supervisor

to lead our remote service team, ensuring exceptional support and long-term satisfaction for our commercial cleaning clients across Canada and the U.S.

About the Role:

As a

Service Success Supervisor

, you will oversee the performance and development of our service and BCO team, ensuring smooth day-to-day operations, handling escalations, Building changeovers, supporting overflow tasks, and maintaining high service standards. Your leadership will directly influence client retention, satisfaction, and overall success.

Key Responsibilities:

Supervise and manage

a team of remote customer success representatives.

Onboard and train

new team members to meet our communication and service delivery standards.

Monitor KPIs

including response times, issue resolution rates, and customer satisfaction scores.

Coach and support

team members through call reviews, performance feedback, and ongoing development. Act as the

point of escalation

for complex service issues, ensuring quick and professional resolution.

Step in during overflow

periods or absences to maintain consistent service levels. Collaborate with senior leadership to identify service gaps and improve internal processes.

Requirements:

Minimum 3 years in a

customer service or client success role

, with at least 1 year in a

supervisory or team leadership

position. Excellent English communication skills (spoken and written) - minimum 9/10 proficiency. Proven experience managing remote teams or working in virtual environments. Strong organizational skills and the ability to maintain calm under pressure. Proficiency with CRMs (HubSpot preferred), Google Workspace, and remote communication tools (Slack, Zoom, etc.). Results-driven mindset with a passion for delivering exceptional customer experiences.
Compensation

Base Pay

: $1,800 CAD per month Shift: Monday - Friday 8:00 -4:30 pm (Mountain Time)

To Apply kindly follow the instructions below:

1. Fill out the short application form, attach your resume/CV, and paste your video link in the designated field:

https://5m2ng.share.hsforms.com/2JbQPoKDHTz6UHkr45HP9wg

1.1: Video Submission (answer this questions instead of the ones in the application form)

Please record a

2-3 minute video

answering the following questions:

How long have you worked in a customer or client service support role? Do you have any experience in a supervisory or management role? How do you manage your team to ensure daily tasks are completed efficiently and on time?
Please make sure to submit a

recent video

that directly answers the questions above. Upload your video to

Loom, Google Drive, or YouTube (set to "Unlisted")

and ensure that it is

viewable by anyone with the link

.

Note

: Applications without both the video and completed form will not be reviewed.

--------------------------------------------------------------------------------------

Job Type: Full-time

Pay: R23525,91 per month

Experience:

Inbound Customer Service: 2 years (Required) Customer Service Manager/Supervisor: 1 year (Required)
Language:

English (Required)
Work Location: Remote