Job Description

Key Outputs

Achievement of a team environment that enables maximum productivity and profitability (includes management of HR value chain) Performance management of team Competency development of team Staffing and safety of team and environment Achievement of team financial targets and Key Performance Indicators (KPI's) Effective control of team expenses Effective control of Work-in-Progress Ensure section outputs comply with OEM standards Apply Barloworld-Equipment leadership philosophy Apply Warranty policies and procedures including warranty decisions and Service Warranty investigations. Effective relationship building with external and internal customers Ensure outputs of Service Audits are achieved Reporting of team KPI's and prospects

Ensure effective self-management and performance ownership Maintain all levels of standards and procedures as per ISO 9001: 2015 and contamination control standards

Qualification, Experience and Competencies

Qualified Artisan or Applicable Engineering Diploma / Degree Minimum 3 years management experience in the customer interface. High level of computer literacy (including relevant SAP exposure). Good knowledge of Earthmoving equipment and relevant industry

Good communication (written, verbal and presentation) skills

Effective negotiation skills

Ability to work independently, under pressure and meeting deadlines

Willing to travel as and when required

Show initiative by thinking creatively

High level of computer literacy (including relevant SAP)

Strong technical background from a mechanical engineering perspective

Experience in managing warranty process

Financials for non-financial managers

Exposure to business planning / budgeting processes

People management skills and experience * Sound business communication skills (Negotiation; Presentation, etc.)