Job Description

Key Output

To manage a regional parts operation in accordance with our policies and procedures,

To ensure the parts operation complies with the quality standards as required by our principle - Caterpillar.

To ensure that the operation meets all the parts related contractual obligations & Excellence Programs

To drive parts sales through customer satisfaction and employee engagement

To manage the Parts team that conducts the processes for a territory and delivers on all customer parts needs and expectations within the region.

Manage the effectiveness of the parts operations. Responsible for the direct face-to-face interaction with the customer.

Managing a team's performance Managing team scorecards and IDP's (Individual Development Plans)

Managing all industrial relations issues

Liaising with and delighting the service department

Liaising with the Central Warehouse Distribution Centre

Liaising with the CIC (Central Inventory Control) for inventory control

Preparing and forwarding and discussing Parts KPI's (Key Performance Indicators) and SLA's (Service Level Agreements

Parts Manager has a responsibility to ensure turnover is exceeded in each region.

Manage stock value. Parts Managers are accountable for managing the stock in their regions and to avoid having surplus stock. Having the right part available for customers is an important for our Customer Experience Management. Managing the number of calls made per day. We have many channels to market namely:

Walk in customers & Call centre customers

Customers managed by an Inside Sales Representative ,eComm and Unique Ordering Customers Managing the Net Loyalty Score for Parts & ensuring Customer Satisfaction.

Qualification, Experience and Competencies

Grade 12

BSc. Industrial (Engineering) / National Diploma ( Industrial Engineering)/ Supply Chain Management or Equivalent 5 years minimum experience as a Parts Manager

Relentless Execution, Customer Service Orientation;Plan, Organise, Control;

Networking internal and external / Liaison;

Business Planning and budgeting; Conflict Management; Performance Management orientation

Problem identification and Solving;

Attention To Detail;

Sales, Warehousing and distribution management (Supply chain management)

Parts management

Inventory Control

6 Sigma / Project Management

Know and understand CAT Reman

Know and understand BWE Reman

Know and understand Parts Exchange

Promote BW Reman, Ensure Reman Core process is managed ,Collate forecasts and execute

Ensure customers' orders delivered full on time

* People management