Job Description

Job Summary Key Responsibilities:
The list of responsibilities below is not a definitive list and is subject to change as the business needs deem necessary.
The incumbent may be required to undertake differing tasks within his/her capability.

Overall Responsibilities:

• Ensure completeness and accuracy of orders prior to invoicing review
• Ensure accuracy of all orders, products and services billed as per commercial agreement prior to invoicing
• Ensure network, billing and configuration integrity across network platforms and systems
• Apply knowledge of client agreements and ensure compliance with the companyxe2x80x99s revenue recognition guidelines
• Apply knowledge of internal controls over the revenue accounting process to ensure compliance and accuracy
• Ensure compliance with revenue recognition guidelines with astute knowledge of service level agreements (SLAs)
• Allocate and track client requests to resolve within required SLA
• Work with operations and revenue team to develop policies and procedures that streamline the order to cash processes
• Manage internal control documentation and review processes surrounding revenue assurance
• Research of revenue accounting issues
• Responsible for analysis of data to calculate and analyse profitability for company supplied products and services
• Ensure all requests are attended to and client is billed correctly for relative enquiries
• Allocation and tracking of client requests
• Proactively initiate, develop, and maintain effective working relationships with various cross functional teams across the company
• Participate in cross functional project initiatives
• Assist in preparation of revenue assurance reports to support internal and external reporting requirements
• Assist the process with external auditors to support proper revenue recognition
• Manage and develop stock control process, vendor liaison and procurement
• Address and resolve operational issues and/or risks
• Support ticket triage and allocation to support engineers, ensuring all tickets are assigned, updated and resolved timeously
• Provide escalation path to resolve urgent tickets
• Onboard new and/or prospective clients and vendors on PSA
• Assist sales team with administration and quotations

Management Responsibilities:

• Selecting and training new employees within designated department
• Allocating roles to revenue assurance team members
• Manage service relations team daily activities to ensure compliance of revenue orders
• Setting and implementing strategy for identifying and recovering revenues leakage
• Assigning and managing workload among team members to ensure optimal recovery
• Managing client relations by providing requested information and meeting clientsxe2x80x99 targets
• Facilitate huddle with service relations team and support technicians regarding relevant tickets and projects
• Assign and manage workload to ensure optimal recovery rates
• Manage and monitor progress and reporting results
• Provide feedback to management on a weekly basis

Skills and Attributes:

• Well developed communication skills; ability to communicate to all levels
• Excellent verbal and written communication
• Able to understand customer requirements and deliver an excellent level of service
• Proven track record of establishing relationships with clients and suppliers
• Good level of literacy and numeracy
• Ability to decern between profitability and revenue leakage
• Organisational skills with the ability to prioritise a varied and demanding workload
• Problem solving skills
• Excellent team player
• Effective team co-ordination and leadership skills
• A high level of commercial awareness
• Computer literate in MS Office

Qualifications and Experience Levels:
Essential:

• Matric qualification
• Track record of working a busy demanding business environment
• Experience of dealing with customers
• Previous supervisory or team leader experience

Desirable:

• Experience of working within the Telecommunications / Managed IT services industry
• Tertiary qualification in Business Management and/or Hospitality related
• Ideally 1 xe2x80x93 2 yearsxe2x80x99 experience in bookkeeping and/or accounting function and/or similar functionality

Please note should you not hear back within two weeks of your application submission, please consider it as unsuccessful.

Humanatics (Pty) Ltd

Recruiter

OR

Job Mail