Service Desk Technician Mr Price Group
Job Description
Are you an excellent communicator with great telephone and email etiquette? Do you have an affinity for troubleshooting computer and peripheral device problems? Do you have basic networking skills?
Then our position within our Service desk is a great first step into the IT field for you.
Qualifications: Grade 12
IT diploma/ Certificate
At least 1 year in an IT or Helpdesk environment
The technical skills required are just a good general knowledge of computer hardware and software. Knowledge of our POS system would be a major advantage
Strong verbal and written communication skills
Excellent interpersonal and customer-facing skills Strong administration skills
Strong ability to work accurately with attention to detail
Familiarity with MS Office products
A high level of confidentiality
Responsibilities: Providing telephonic and email 1st line support and troubleshooting to all computer users at all Stores, within the Mr Price Group
Liaise with external service providers to escalate problems where required
Support our suppliers who use our software.
You will be required to work a maximum of 40 hours, over a maximum of 5 days per week including Saturdays and Sundays.
You would be required to work an 8-hour shift in line with the Service Desk operating hours.
* Your own reliable transport is preferred.
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Job Detail
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Job IdJD1417911
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationZN, ZA, South Africa
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EducationNot mentioned