Job Description

We are looking for a

Temporary IT Support Tech

to be a helping hand to our Mr Price Group head office users.


Our technology support team consists of various personalities that have one main thing in common- their passion for great customer service and their epic troubleshooting skills



Qualifications: A reliable personality that can not only support 300+ users comfortably but is also able to build great relationships

IT Qualification OR MCSE/A+/N+ Certifications

Being Apple Certified Support would be an advantage

Valid driver's license and vehicle

Able to do rotational after-hours standby



...PLUS at least of 3 years' experience in a corporate IT environment with the below:



Troubleshooting MS Windows and MAC iOS systems

Image and provision end-user hardware

Microsoft 365 product suite installations and support, including OneDrive, SharePoint and Teams

Supporting a variety of security and business apps, i.e. anti-virus software, proxy services, device encryption software, etc

Supporting IP telephony, video conferencing and AV systems
Basic understanding of networking protocols

Responsibilities: Maintain the End User environment, ensuring device compliance and security

Ensure first time resolution of all Incidents logged via the Service Desk within SLA

Install software, operating systems and set up equipment for users

Be proactive and innovative in the End User environment

Identify trending issues and troubleshoot root causes of common or recurring problems
* Build relationships with users and provide excellent customer service