Senior Service Desk Technician Mr Price Group
Job Description
Are you that "go to" some one in your team that handles all the technical escalations and vendors?
Have you worked in a retail IT environment and are passionate about giving the best possible support?
We have just the role for you!
Qualifications: You have an IT qualification (or are currently completing your qualification part time)
You have worked in an IT support role for at least 3 years and have knowledge of retail or store environments
You've worked with POS software and SQL, Mobile device management or store network infrastructure
You have previous leadership experience (This would be a huge plus)
Your communication and conflict resolution skills are top notch
Responsibilities: Responsible for resolving support calls related to (but not limited to) Store Support , including POS systems and Microsoft SQL , Mobile Device Management or Store Network Infrastructure would be highly advantageous.
Escalate calls to internal IT teams or vendors, working with vendors technicians to resolve calls.
Attempt to get to the root cause of a repetitive problem and escalate repetitive trends to leadership teams.
Accept incidents and communicate updates in order to solve user problems.
Hosting meetings with vendors, holding vendors accountable to SLA, key metrics.
* Provide ongoing mentorship and on-the-job upskilling to Service Desk technicians, fostering knowledge sharing and cross-skilling within the team to build a more versatile and capable support environment.
MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1520453
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Part Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationDurban, ZN, ZA, South Africa
-
EducationNot mentioned