Service Desk Agents X3
Home Based, South Africa
Job Description
b'
JOBNUMBER
iOCO02966
CONTRACT TYPE
Permanent
CONTRACT TYPE:
Remote
The Role
Elevate Your Career with iOCO Infrastructure Services: Where Innovation Meets Impact. We are seeking X3 Service Desk Agents to join our team. As a Service Desk Agent you'll be responsible for resolving complex technical issues and ensuring that our customers are always satisfied.Skills and Experience
What youxe2x80x99ll do:- Efficient and effective logging and allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to and closed.
- Ensure that all calls are logged within ITSM tool as per the required operational processes.
- Assist team with work overload as and when required and ensure general administration work is up to date.
- Ensure high level of customer liaison is maintained at all times and interaction is conducted in a highly professional manner.
- Follow appropriate escalation procedures as and when required.
- Ensure adherence to respective client-specific Operational Manuals.
- Working well under pressure.
- 1-2 Yearsxe2x80x99 experience in an IT service desk environment
- 1-2 Yearsxe2x80x99 Customer service experience
- 1-2 Yearsxe2x80x99 experience in First call resolution
- A+, N+ or Higher
- ITIL v3 or ITIL 4
Other
Other information applicable to the opportunity:- Permanent position
- Location: Remote
- Work environment: Office is Open Plan
- Physical demands: Sitting
- Travel: To the office in the event of power outages or bad network from home
Beware of fraud agents! do not pay money to get a job
MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1299038
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationHome Based, South Africa
-
EducationNot mentioned